Ask the Expert: Charging for Estimates
A repairer is in the business of repairing vehicles, and a proper assessment of the damages is an extremely important part of that process and should not be taken lightly.
Ask the Expert: How to Deal with Defective Parts
The insurer wants us to return defective parts that we warned them from the beginning may not fit as good as the originals. Are we obligated to do this?
Ask the Expert: You’re Always Blaming Insurers for Trying to Save Money!
I’ve worked in the collision industry since the early 80s and now I work for an insurer, and I always feel like you pile on all this blame on insurance companies for trying to save money and not paying for necessary operations, using alternative parts, etc.
Ask the Expert: How Do You Combat Labor-Rate Suppression?
We raised our labor rates at the beginning of the new year, but the insurers are telling our customers we’re over-charging and they will need to pay the difference “out of pocket.” What should we do to combat this?
Ask the Expert: Why Do Insurers Do What They Do?
As service levels from auto insurers deteriorate, it’s up to the independent, quality-oriented repairer to encourage a positive change in behavior.
Ask the Expert: Seeking OE Repair Guidelines
When it comes to gathering the needed information for proper and thorough repairs, it’s important to know what resources are available to you to provide the best possible repair while avoiding unnecessary and avoidable liabilities.
Ask the Expert: What Are My Options When an Insurer Denies a Supplement?
After I write an estimate for a customer, how long should I wait to do a follow-up call?
Ask the Expert: Just Ask Me a Question
“Ask the Expert” has become a popular online feature for BodyShop Business, and now you can find it in the print magazine.
Ask the Expert: Bob Blackshaw
If you’re interested in remodeling or building a shop from the ground up, this article is for you.
Nebraska Experts Conduct Study on EVs and Highway Safety
The first-of-its-kind crash test of an EV pickup truck was done to better understand whether currently used guardrails and U.S. military protection measures against hostile vehicles are prepared for the growing number of EVs.
