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Cover Story: Priming Pinchwelds

There’s a lot more to installing glass than you think, such as properly prepping the steel and aluminum. With all shops offering a lifetime warranty on repairs, it’s important to follow the proper procedures.

Cover Story: Rollin’ to SEMA

The SEMA Show’s back at full throttle, and we have the inside track.

Cover Story: Meet Our 2015 Executives of the Year

Multi-Shop winner Val Fichera, president of Collision Care Auto Body Centers, and Single-Shop winner Gerald Wicklund, owner/president of CARSTAR.

Body Shop Business Executives of the Year
Cover Story: What Does It Cost?

Knowing both your direct and overhead costs is key to improved profitability.

COVER STORY: Win Fans for Life

By giving customers the ultimate service experience and treating them with gratitude, empathy and respect, you can earn their lifelong loyalty and increase your sales more than you ever thought possible.

SEPTEMBER COVER STORY: Crash and Spurn

Auto repairs rank among the highest incidences of
consumer complaints in nearly every state. How can this be if insurers that perform post-repair inspections are doing those inspections well?

COVER STORY: Brand on the Brain

Want to get consumers thinking about your shop all the time? The key is to create a marketing plan that emphasizes repetition and consistency.

JUNE COVER STORY: Protect Your Interests

With the proper legal advice, you can use these documents to establish you and your customers’ rights, obligations and interests at the outset of your business relationship.

COVER STORY: 2009 Industry Profile

The award-winning BodyShop Business Industry Profile is back with a vengance, offering reliable statistics that will help you put your finger on the industry’s pulse.

MARCH COVER STORY: Rally for Retail

Trying to change your posted door rate that insurers control might be as silly as wishing for wings to fly. Creating retail list prices, however, could establish a baseline for negotiation and show insurers just how much of a discount they’re getting.