BodyShop Business
Time for a NAP

Mark J. Claypool

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We’ve all been working hard. Running our businesses can be exhausting, can’t it? Through it all, we could probably use a NAP right about now, but not the kind of NAP you might be thinking of. No…by NAP, I mean your online business Name, Address and Phone number. Your NAP, through hundreds of online business directory listings, is probably a jumbled mixture of inconsistencies and inaccuracies that confuse search engines and hurt your search ranking and online visibility potential. It’s critical to get this right.

Online Business Directories
What are business directories? They’re consumer information sites like Yahoo Local, Google+, Yelp!, Angie’s List, YellowBook, Citysearch, Superpages, and hundreds more. Some of these are also where people can leave reviews of your business. And each one has dredged up information about your business in one way or another, and it’s not always correct. In fact, 41 percent of business addresses are incorrect online, and so are 59 percent of business names and 10 percent of phone numbers. That’s a problem for your business online thumbprint. Want to see how your business listings show up on more than 50 of these top directories? Use this free tool.

How did your business show up after using this tool? Does your business NAP show up 100 percent accurate and consistent on all of these directories? The average number of errors we see with this tool is around 100 per shop…just in 50-plus directories! That confuses search engines and makes it harder to reach your overall visibility potential online.

How It Works
Search engines do what is called “indexing” websites, reading text to determine what the site is all about. In the case of an auto repair facility, search engines should be able to determine exactly who you are, what you do and where you do it based on the text on the top half of your homepage. Search engines also look at links coming into your site from other websites, including these business directories. These links coming to your site are called “backlinks.” Every time your business NAP shows up on another site, it’s called a “citation.” The more correct citations your business gets, the better your website and directory listings will do with search engine visibility.

Consider rays of light – they’re mostly harmless, and they illuminate. But focus a ray of light into a laser beam and it can cut through metal. Much the same can be said about directory listings. They illuminate information about your business, though this information may not be 100 percent consistent and accurate. Search engines get a filtered mixture of information, and therefore the credibility of this information suffers, holding you back from reaching your full online visibility potential. But get all these top directories correct and have them link correctly to your website and you focus all of these directories right to your website like a laser beam, unleashing the ability to stand out online and increasing your ranking potential. And then you get more cars to fix! And that’s what it’s all about, right?

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