Auto collision repair shops need to fix cars faster to boost profits
and keep customers happy, and expert Kent Carlson provides key tips on
reducing cycle time in a new podcast from Scene Genesis.
Shorter cycle times are good for carriers, customers and shops, which
can keep more work and money flowing through the shop, Carlson says.
Carlson, president of Collision Resources Inc., explains that the
“theory of constraints” shows that a business can only work as fast as
its tightest bottleneck. So you can make the rest of the business run
at the same pace as bottleneck or you can expand the bottleneck.
The podcast can be heard anytime at
www.sceneexchange.com. It’s part of “Topics in Ten,” a monthly podcast that brings opinions and ideas to the collision repair industry.
For more information, visit
www.scenegenesis.com.