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Massachusetts Bill Would Classify Automotive Repair Shops, Set Hourly Labor Rates

4/8/2010 9:25:31 AM

Massachusetts lawmakers are considering two bills – S.B. 122 and H.B. 1043 – that would regulate the minimum labor rates for body, paint, unibody/frame and mechanical repair shops.

The Alliance of Automotive Service Providers of Massachusetts and Rhode Island (AASP-MA/RI) supports the legislation. The association says that for over a decade, Massachusetts collision shops have received the lowest labor rates in the country, despite operating in one of the highest cost states. As of Sept. 30, 2009, the national average hourly labor rate for repairs was $45.02, while Massachusetts labor rates averaged $35.75 per hour. The association noted that only one other state, Tennessee, charges less than $40 per hour on average ($39.69).

The legislation proposes that an 11-member labor rate commission be created consisting of: the undersecretary of Consumer Affairs and Business Regulation as chairperson, two Senate members, two House members, three representatives of the auto insurance industry appointed by the Auto Insurance Bureau, and three representatives of the collision industry appointed by the AASP.

The commission would determine appropriate minimum hourly labor rates based on average national labor rates and other statistics. The commission also would create qualifications to designate three levels of shops – “A,” “B” and “C” – with an application and inspection process for each classification.

Labor rates paid would be based on shop classifications as follows:

• Level “A” shops must be paid an amount not less than 100 percent of the indexed hourly rate in force.

• Level “B” shops must be paid an amount not less than 90 percent of the indexed hourly rate in force.

• Level “C” shops must be paid a labor rate that's fair and reasonable.

More information:

• AASP-MA/RI provides bill summaries and labor rate information at PasstheLaborRateBill.org.
Submit a Comment    Comments (16)
Comment by:
Ben A
5/13/2010
12:17 PM
All you people calling for government action, WAKE UP!!! The government is going to be on the side of whoever has the most money to give them and against whoever they can steal the most money from. We need to quit worrying about who is paying for what and simply educate our consumers on the fact that their insurance company refuses to pay for procedures and materials that are required by standard industry references. In the end the CUSTOMER is the one writing the check, the insurance company just happens to hang onto that check for a while and earn interest on that money while supposedly acting in the best interest of thier insureds. This is simply not the case, the goal is simply to pay as little as possible for claims knowing full well that if there is a lawsuit your out of pocket cost will be a drop in the bucket compared to the money they have cheated consumers and repairers out of.

Geico Express refuses to pay for Urethane kits in North Texas. They refuse to pay for blend on 3 stage pearls. They require us to use LKQ parts but want an average cycle time of 4 days. Tell me how that is realistic.
 
Comment by:
pass the buck
4/16/2010
11:27 AM
What about the shop owner who established thEIr shop say 10 years ago and is paying maybe 3 times the mortgage/rant than the shop owner who started 30 years ago. The older shop onwer may have a building paid for and is oaying him/herself the rent. they can afford to update equipment etc. I can only pay what I pay for overhead every year and not make headway at 30 odd something an hour. 30 ODD SOMETHING AN HOUR!!!!! Isn't enough enough Mass? This Bill has been around for almost 3 years now. As stated in the Bill a decision was to be made last June of 2009 after an investigation of prevailing rates across the country. We were supposed to get a fair increase A YEAR AGO. Maybe the insurance companies should take some of the money they pay to sponsor our sports teams here in Mass. and put it towards the proper repair of THEIR CUSTOMER'S VEHICLES.
 
Comment by:
Linda
4/15/2010
2:02 PM
I think the bill is a good idea,but for the dealers,not the independents. Most your dealers have the money, but us small guys have to reinvest our money in the simple things to make the customers happy,not us. Now with the economy the way it is, the insurance copanies would only rate the shops they like working with as A shop. What ever happen to a free choice! Getting hard and harder out there!
 
Comment by:
Shane
4/14/2010
10:39 PM
I'm sure the original intention of these "Bills" was genuine, but I for one am glad I'm not in Massachusettes. The problem with minimum labor rates is they will become standard rates. The shops that will recieve "A" rating will be dealers and independents with enough financial backing to afford and implement the newest equipment and procedures. It would most likely also require the shops to be I-car Gold level, ASE, and certified by manufacturers of both vehicle and paint materials. Lets not forget all of the new standards requiring use of waterborne along with the costs of retro-fitting booths (@ 10-20K). It would seem to be a violation of the "Fair Practices Act of 1964". If I were you, that is where I would start. You are being discriminated against because of financial status. A quality repair can still be done by shops without all the best equipment. It all starts with craftsmenship and integrity.
 
Comment by:
pass the buck
4/14/2010
6:53 PM
Maybe Insurance companies should be paid an A, B + C rate for their customers policies. Their variable will be the A insurance companies are the ones that pay to repair the vehicle to correct pre-loss condition. B rate will be those who pay to repair a vehicle to their idea of pre-loss condition and C rate will be those who pay to repair the vehicle to undriveable condition.
 
Comment by:
frank
4/13/2010
9:27 AM
like the message from Rick on 4/8/10, the insurance companies will deffently rate all shops except auto dealers, because they have more financing behinde them to afford the best and latest equipment, in the very lowest possible labor rate. there shouldn't be a comminsion to rate the shops but to review what the insurance companies actually pay. there are a few companies that here in Mass. are paying $34.00 per labor hour. how fair is that
 
Comment by:
J R
4/9/2010
4:03 PM
Derick!!! What's wrong with you??? Haven't you figured it out yet?? You have educated yourself too much and the Insurance Co's DON'T LIKE THAT!!!! Sure it's good to know this stuff but to put it out there just makes you have high blood pressure. Gone are the days of a highly educated (not college) Estimator / Manager. We are all just order takers now.
 
Comment by:
DERICK
4/9/2010
8:57 AM
You know, the insurance comnpanies, as a whole, force the repair shops to work for what they want to pay, but dont pay for what the shops charge to perform quality repairs. Just to show an example, we had a customer that had state farm here recently. It was a keyed job on an hhr. Any way, we requested payment for prime and block, color sand and buff, and the refinish material rate for those. See we strictly go by the p-pages and their formulas. However, they pick and choose. The p-pages are created to standardize the billing for repair shops and insurance companies. they are put there by manufacturers and professional repairers. All procedures are necessary to restore the vehicle to pre acident condition and manu8facturer's specifications!! if you dont prime and block, its going to look like crap. and we dont want to do it for free! Same is true with colorsand and buff. Their responce was "we're not going to pay for that because no one else charges for it. Its not competive in the market. You will have to have the customer pay for it and any other fees if your going to charge. but all other shops include it with the repair time or with the paint time for the panel." Wrong Wrong WRONG!!!! P-pages says prime and block should be charged for and it is its own refinish procedure! p-pages says that colorsand and buff is 30% base ref time per panel. If a blend panel it is 30% of that panels reg refinish time. No over lap deductions. only aplicable to exterior panels. Refinish materials should be charges at the ref rate. The buck stops here! Also other shops do charge for it, but they dont pay it. they tell them the same thing. I'm saying Every shop needs to study the p-pages and charge for it. The more we do the better chance we have. What the insurance companys are doing boarders if not crosses the line of extortion and racketeering. SO we are sending, on this occurance, a complaint to our state's insurance commisions office. with all the proof. If you have a similar occurance, it would do well if we united as and industry and faught for our right for free enterprise and equality.
 
Comment by:
Nelson in Los Angeles
4/8/2010
5:44 PM
Hey dont feel bad, here in California some insurance companies only pay $38 an hour and the labor rate is really at $50 to $55 an hour. The insurance companies are destroying the collision repair industry. There are less body shops in business now, compared to 10 years ago. In the mean time, shop insurance premiums for workers comp, health care insurance, and shop liability insurance keep going up, while they keep our labor rates low.
 
Comment by:
Get REAL
4/8/2010
2:43 PM
this is just another shot at the insurance companies(and the government, I guess...) owning your shop without them paying you a dime for it. How can you ever update equipment or comply with OSHA/EPA reg's at those rates (you mean be legal??)? Know your business costs (what???)and quit letting others control your destiny.
 
Comment by:
J R
4/8/2010
2:43 PM
Get out of the biz while you can. It will never change no matter what. The industry continues to lose quality personel daily, even with the economy and all. Just sayin'
 
Comment by:
Tim
4/8/2010
1:57 PM
no matter what it seems the ins. co. always end up having there way.personaly i dont see why we should have to be classied, considering we havent seen an increase in over a decade.there werent any classification then.soon we should classify the vehicle the more complicated the vehicle the more we get paid.i feel there should just be an increase. period its time the shops make some money not just the ins. co.s
 
Comment by:
Tom Justice
4/8/2010
1:52 PM
Minimum rates become mandated rates as soon as they are published. Mandated rates allow the bottom feeders to survive. Is that our goal? If you should own a steak house restaurant, would you like the state to set the price of a "steak dinner"?
 
Comment by:
Rick
4/8/2010
1:45 PM
Here is a prediction. Some how all or most Collision Repair Facilities will be classified as "C" shops. Mr. Senator, please sharpen your pencil and consider the following before this becomes law. If you give an insurance company a loophole, they will use it to their advantage. I am impressed however that something like this is being considered. There is hope for America after all!
 
Comment by:
Craig
4/8/2010
1:03 PM
Amen Brother...
 
Comment by:
DAVID
4/8/2010
12:57 PM
It is about time somebody stepped up to defend shops being railroaded into substandard labor rates. We are the masters of our own destiny.I wish Florida would step up and do the same.
 
 
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