Among the 30 education sessions scheduled for the Learning Forum at the Automotive Aftermarket Products Expo (AAPEX), seven have been designed specifically for parts store and repair shop attendees.
All AAPEX education sessions are free-of-charge to everyone and will be held Tuesday, Nov. 2 through Thursday, Nov. 4 in Marco Polo Rooms 701-706 on the Venetian/Palazzo Congress Center Level 1 in the Venetian Hotel. The seven parts store/repair shop-focused sessions will be held on Tuesday, Nov. 2 and Thursday, Nov. 4. Topics include:
• Selling Parts for Imports: Did You Ever Consider Listening to Your Customer? The Installer’s View, Martin Gold, S-G Imported Auto Parts – presented by Auto International Association (AIA)
• New Vehicle Technologies and Their Impact on the Aftermarket, Ken Hamann, Link Engineering Co., former GM executive
• They Want What? Meeting the Expectations of Service Shop Owners and Technicians, Bill Haas, Automotive Service Association (ASA)
• Industry Standards – A Look Inside the Shop of Tomorrow, Scott Luckett, AAIA; Ben Johnson, ALLDATA
• Communicating with Confidence: Service Consultants and Technicians Working Together for Vehicle Owners (And Increasing Profit for Repair Shops), Chris Chesney, CARQUEST Technical Institute
• Adding Social Media to Your Marketing Toolbox, Tyler Olson, SMCpros – presented by the Alliance of Automotive Service Providers (AASP)
• Automotive Service Shops: Top Performer Benchmarks and How to Get There, John Watt, Petro-Canada, Certigard – presented by AIA Canada
All AAPEX education sessions are accredited for 0.1 continuing education units (CEUs) by the University of the Aftermarket toward the AAP and MAAP professional designations.
More information:
For more information on these sessions, as well as information on all education sessions, visit
www.aapexshow.com or call Sue Kalish, AAIA, at 240-333-1047 or e-mail
sue.kalish@aftermarket.org.