A former CCC Pathways Collision Estimating software user, Dave Miramontes, owner of Dave's Pro Collision, conducted a demo of CCC ONE Estimating and found similar features, while appreciating enhancements to the estimating tool including an enhanced user interface and the ability to filter searches for parts and to print graphics.

CCC ONE Estimating is the cornerstone of the CCC ONE Total Repair Platform, which combines estimating, shop management and DRP performance controls into a single solution.

"I've been a satisfied CCC Pathways user for many years," said Miramontes. "I'm generally not too excited about change, but when I learned about CCC ONE, I could see that it's built from Pathways, which makes it familiar, and the new interface makes it easy to use. The changes and improvements that were made to CCC ONE will help to error-proof many of our day-to-day tasks, like parts selection." 

Crossing the 12,000th shop (or 35,000-user) milestone has not been the only measure of a successful technology rollout, according to Jim Dickens, SVP of the Automotive Services Group for CCC Information Services Inc.

"CCC spent 18 months working with repairers and conducting industry research to create a solution that would address repairers' most pressing business problems," said Dickens. "With the rollout of CCC ONE Estimating, we implemented a new customer satisfaction process so we could gather additional reaction and input from shops. Understanding that our technology is a fundamental shift in the way repairers have been conducting business, we want to be certain of the value the solution delivers."

Since the rollout of CCC ONE Estimating, CCC has been measuring customer satisfaction and reaction to CCC ONE and monitoring calls into technical support. CCC claims the satisfaction score, or the Net Promoter Score (NPS), is nearly double from what it was with CCC Pathways users. CCC also claims that technical support calls are down among users who are fully deployed on CCC ONE Estimating.

"We're very pleased and encouraged by the satisfaction scores we're receiving from customers," said Dickens. "However, there's always room for improvement and we're committed to continuing to work with our systems and customers to address opportunities for additional enhancements. One of the true benefits of the CCC ONE platform is that we can more quickly develop and bring to market product releases. With CCC Pathways, our development cycle was 18 to 24 months; with the CCC ONE Platform, we can deploy upgrades every month." 

CCC Information Services