BodyShop Business
Ask the Expert
What are the rules/laws when it comes to insurers not wanting to pay for rental coverage for their insureds? I'm getting frustrated with the adjuster calling my customers first if there is an issue or concern.
How can my shop build an authorization and go after an insurance company that refuses to pay our door rates?
We have three vehicle damage appraisers and are thinking of switching to a commission system to pay them. Will this cause our customer service and quality to take a hit?
A reader recently wrote in to ask what materials are included in the paint and material allowance on insurance estimates. Consultant Hank Nunn has provided a second answer.
What materials are included in the paint and material allowance on insurance estimates?
6/11/2014 8:28:52 AM
Is it worth my time to mess around with social media? I'm trying to figure out if any body shops have gained new customers this way.
I work as an estimator at a large DRP shop. What classes or training can I pursue to take my career to the next level as a shop manager or director?
Is paint capping against the law in all states or just some? If so, which ones?
I'm a young woman trying to decide between the field of graphic arts or collision repair. I love cars, but I'm concerned about the lack of women and less-than-ideal environmental conditions in the auto body trade. What should...
5/15/2014 9:33:01 AM
Why do body shop technicians bounce around so much? How and what can you do to keep them at a shop when they're turning good hours but still want to go to another one?
We have two completed jobs in our shop that have been done for a month now, but the customers aren't paying for their portions of the repairs. Can we charge late fees? What other options do we have?
I recently had an adjuster tell me they don't pay for blend time, and when I informed him this wasn't true, an argument ensued. Is an insurer not responsible for satisfying a fair claim? Is there any such case law to support ...
I have a combo tech and two young vo-tech grads working together in my shop. What is a fair pay plan for all three?
I own multiple shops and have been contacted by two different private equity companies about partnering. How do I know they're legitimate?
State Farm does not want to pay my labor rate of $48 per hour because it says our market rate is $45. What is the best angle to take to get the difference without burning any bridges with them?
3/17/2014 9:32:50 AM
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