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How Do I Avoid Wrinkling When Refinishing with Pearl White Tri-Color?

During my first time painting with a pearl white tri-color, I started off with a white sealer with a hardener, then a basecoat and the pearl coat. After the sealer dried, I applied the basecoat, but after about a minute it al...

5/18/2012

How Do I Help My Customer When the Insurer Refuses to Pay?

I represent a high-end paint and body shop in Orlando, Fla. We're having major issues with State Farm on a hail damage claim. Despite the fact that the insured has photos to prove the damage, plus hail reports indicating that...

5/3/2012 By Barrett Smith

Do Shops Have a Legal Obligation to Check Related Systems for Damage?

In a front-end accident where there is front bumper and frame damage visible, are body shops required to check the radiator for leaks with a pressure test? If they didn't, what problems can occur afterward? Are body shops req...

3/27/2012 9:48:11 AM By Charlie Barone

Calculating Vacation Pay for Employees with Commission-Based Pay

How do you calculate vacation pay for techs and painters who work on commission?

3/12/2012 By Hank Nunn

Body Shop Location: How Much Does It Matter?

I'm thinking about moving to a better facility for my body shop, and I was wondering how much emphasis should be put on the location. It seems it really is just a destination-type business, and I don't want to spend more than...

3/1/2012 9:37:06 AM By Hank Nunn

What Are the Cost and Environmental Benefits of Switching to Waterborne?

I would like to know the cost benefits of switching to waterborne paint versus the thinner paint method we still use, along with the environmental benefits. We have the DuPont system currently.

2/23/2012 9:42:39 AM By Kristine Gallagher

How Do I Handle a Customer Who Wants Prior Damage Written into an Insurance Claim Estimate?

What is the best way to handle a customer who wants you to write prior damage on an estimate for an insurance claim?

2/23/2012 9:31:47 AM By Charlie Barone

Clearing Computer Codes: Should Insurers Have to Pay for It?

I'm the body shop manager for a Mercedes-Benz and Porsche dealership. I've been getting a lot of resistance from a couple of insurance companies over the issue of resetting electrical components, i.e. clearing computer codes ...

2/20/2012 By Mitch Becker

Can Insurers Take Betterment Off a Remanufactured Component Installed After a Collision?

Asked by Joe Frohlich, Radical Motorsports, Ramsey, N.J.

2/14/2012 By Charlie Barone

Is It Illegal for Insurers to Cap Paint and Materials in Ohio?

Answered by Erica Eversman, attorney and consumer advocate, Vehicle Information Services, Inc.

2/14/2012 By E. L. Eversman, J.D.

How Do I Combat Insurer Steering?

Other than educating the customer, what are some other techniques to overcome steering from large insurance companies? Is there any hope for small shops to overcome such a barrier?

2/7/2012 By Jason Stahl

How Can We Unite the Body Shop Industry to Protect Our Rights?

Asked by Kyle Kuzdell, manager, Szott M59 Collision, White Lake, Mich.

1/13/2012 By Lee Amaradio Jr

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BodyShop Business is the ultimate information source for the collision repair industry. BodyShop Business is dedicated to empowering shop owners with the knowledge they need to run successful businesses. BSB provides not only business management information and market trend analysis but also technical content, breaking news and the latest products for collision repairers. We're committed to helping collision repair shop owners improve their efficiency, profitability and repair quality.