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State of the Industry 2011-2012

Market overcapacity, a smaller pie, increasing vehicle sophistication and a changing consumer are just some of the trends that continue to reshape the collision repair market.

5/14/2012 2:31:00 PM

Facebook Business Page: Why You Need One and How to Do It Right

Facebook has become the wild new frontier of marketing - one you can't afford to ignore.

5/14/2012 By Mark J. Claypool

Point-CounterPoint: Who Should Establish and Oversee Collision Repair Standards?

Scott Biggs of Assured Performance Network and Dale Delmege of Dale Delmege Partners Inc. debate who should establish collision repair industry standards: a third-party entity or collision repairers.

5/14/2012

Should Collision Repairers Unionize?

Some say that unions could be the solution to low wages and other issues in the collision repair industry. Others say unions would make those problems worse in a "careful what you wish for" scenario.

5/14/2012 By Charlie Barone

Collision Repair Industry Changing at the Speed of Light

Editor Jason Stahl touches on his visit to the PPG MVP Conference in Phoenix, Ariz., where speakers addressed the need to react quickly to a changing world.

5/9/2012 6:48:00 PM By Jason Stahl

Watch Your Collision Repair Shop Data

Publisher Scott Shriber notes that lots of industry data is flying around and being looked at today, and everyone needs to keep a watchful eye on this issue.

5/9/2012 By Scott Shriber

Why Should the Shop Make up the Dollar Difference in a Damage Claim?

An insurance claim repair involves four parties: the insurance agent, vehicle owner, insurance company and repair shop. So why is it assumed that the shop will make up the dollar difference in a damage claim?

4/5/2012 9:13:03 AM By Charlie Barone

BodyShop Business Reader's Choice 2012

Four lucky readers get their questions about various aspects of the collision repair industry answered by experts and win $50!

4/5/2012 8:50:31 AM

Body Shop Marketing: Driving Customers to Your Door

If you were to start a new shop today, what would you do to drive customers to your door?

4/5/2012 By Hank Nunn

Challenging Insurers' Labor Rate Surveys

When an insurance adjuster states, "We only pay $XX per hour based on your area," are they legally required to produce their market survey to support such a claim to their supposed fact?

4/5/2012 By E. L. Eversman, J.D.

Green Shop: Why Can't We Recycle All Parts of a Car?

Why can't we recycle all parts of a car? Germany recycles almost everything it produces. In other countries, people pick dumps for plastic and are paid.

4/5/2012 By Mel Hunke

Website Management: Redesign Revealed

Quality Auto Paint & Body's website goes from retro to modern and now includes their address in a prominent position and a "call to action" in the form of a "Request an Estimate" feature.

4/5/2012 By Mark J. Claypool

Do Shops Have a Legal Obligation to Check Related Systems for Damage?

In a front-end accident where there is front bumper and frame damage visible, are body shops required to check the radiator for leaks with a pressure test? If they didn't, what problems can occur afterward? Are body shops req...

3/27/2012 9:48:11 AM By Charlie Barone

Calculating Vacation Pay for Employees with Commission-Based Pay

How do you calculate vacation pay for techs and painters who work on commission?

3/12/2012 By Hank Nunn

Are They Not Listening... Or Are We Not Talking?

Publisher Scott Shriber writes that in today's competitive environment, it's imperative that we communicate with both past and potential customers.

3/9/2012 By Scott Shriber

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BodyShop Business is the ultimate information source for the collision repair industry. BodyShop Business is dedicated to empowering shop owners with the knowledge they need to run successful businesses. BSB provides not only business management information and market trend analysis but also technical content, breaking news and the latest products for collision repairers. We're committed to helping collision repair shop owners improve their efficiency, profitability and repair quality.