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BUSINESS EDITORIAL - Employees
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Currently showing items 1 to 15 of 23
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Developing Tomorrow’s Staff
12/1/2007
Can shop owners expect qualified entry-level technicians to rain from the sky and land on their doorsteps anytime soon? Maybe...when pigs fly! Perhaps that will happen sooner than you think.
I know one thing: If entry-leve...
Effective Job Descriptions
11/1/2007
Have you ever heard the phrase, “It’s not my job?” It’s enough to make a manager’s blood boil. Where’s the team spirit? Why must someone view his or her normal duties as his or her ...
Salary vs. Commission
10/1/2007
Some collision repair shops debate about whether paying their technicians a salary or paying them a commission is the best compensation method. I know what we prefer to use, and it comes from a lot of hard lessons learned o...
What Kind of Repairs Do You Want to Do?
10/1/2007
I’m busy as can be painting cars and have more work than I know what to do with dollar signs in my eyes. Then, BAM, I’m attacked by shoddy bodywork sent over to the paint shop. Pinholes, bad featheredging, wav...
Sexual Harassment 101
10/1/2006
When you’ve been in business as long as I have, the daily mail isn’t very exciting. You shuffle through it and throw most of it away. Occasionally, however, you get “OFFICIAL” mail — ...
Inflated Egos: ‘Head’ for the Hills!
11/1/2005
At what point does a healthy ego become disruptive to your business? While a good collision repair technician should be proud of the work he does, there are those who allow the quality of their repairs to go straight to the...
Send Me Your Best Student: Partnering with Vo -Tech Schools
5/1/2004
Ring, ring, ring!
"ABC Tech Center Automotive Program, may I help you?" asks collision repair instructor Pat Peterson.
"Yes, this is Joe Smith at City Collision Center. I just had a tech quit today and have an opening...
What a Tech Wants: Dealership Over an Independent
5/1/2004
I seem to regularly meet collision repairmen who have a preference for one type of shop or another. Some techs spend a large portion of their careers in dealership body shops, while some tend to favor independently owned fa...
Somebody's Watching Me: "Spy Cam" Teddys
10/1/2003
Secret "spy cam" teddys aren't the answer. Techs produce at least 50 percent more when they know you're watching them. Implementing a production tracking system - along with productivity bonuses - has saved one shop owner $87...
Why I Drug Test Employees
8/1/2003
A shop owner hired a firm to install a fresh-air breathing system. When the installer opened the boxes, he found the compressor missing. Suspecting employee theft, the shop owner hired a private investigator who administered ...
Staffing Your Front Office
7/1/2003
Properly staffing the front office is a challenge faced by each and every shop owner a challenge that often escalates into a dilemma.
dilemma n. 1. a predicament that apparently defies a satisfactory solution. 2. a serious p...
Is My Job Killing Me
4/1/2003
Timothy, your question is a good one and involves more than a yes or a no answer. As I read your question, I can't help but notice that there are some factors in your life that may be causing you to ask this question no...
Less Pay for More Work
2/1/2003
I've always felt that a top collision technician has more knowledge and responsibility than any mechanic, so why do insurance companies pay dealer mechanic shops $75 and up per hour?
What's a collision technician? He's a ...
You Could Put An Eye Out with That
2/1/2003
X:
The No. 1 injury in body shops.
The two "Dirty Little Secrets" our industry chooses to disregard.
Free information to prevent misfortune and costs.
Why S/P2 is for you - and everyone in your shop.
1. The No. 1 Inj...
Should Shops Drug Test Their Employees?
10/1/2002
John Shortell, manager
Secor’s Collision Technology
New London, Conn.
Opinion: No
I don’t think body shops should start drug testing employees for several reasons:
I am, of course, a shop employee. A manager yes,...
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