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BUSINESS EDITORIAL - Estimating
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Currently showing items 1 to 15 of 39
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Auditing Insurer Estimates
11/1/2007
If you’re at all like me, you’ve spent countless hours poring over your estimate and an estimate written by or for the insurer, pulling your hair out trying to identify the differences in the bottom lines. On ...
Dealing with Appraiser-Speak
11/1/2007
It’s amazing what you hear from insurance appraisers:
“You’re the only shop in the county that asks to get paid for that, and we don’t have to pay for it.”
“I’d li...
We’re Talking Dollars, Not Hours: Labor Hours
11/1/2007
I’ve learned many things over the years, and one of them is that I’m a poor gambler. Because of that, I don’t gamble. But Las Vegas has a unique way of separating a man from his money, and one of those ...
Another Leg to Stand On? Diminished Value
10/1/2007
I’m not sure if you paid any attention to a recent story about
an Ohio court ruling that an insurer had to pay for the “diminished value” of an insured’s car after a wreck. You probably should ...
Don’t Leave Dollars on the Table: Total Losses
9/1/2007
Something that too few body shops focus on is the total loss as a profit center. Why would shops be so concerned about cars they won’t be repairing?
The fact of the matter is that the total loss is a financial ...
Damage Analysis for Dollars
8/1/2007
A commonly overlooked profit center that’s still a necessary part of the collision repair business is what I call a “damage analysis.” An estimate is an educated guess, but a damage analysis is a bluepr...
Unlocking the Mystery of Production: Pre-Repair Management
8/1/2007
Many shop owners and managers are looking for the key to unlocking the mystery of production in a collision repair shop. What’s the secret? How do we repair more vehicles faster, better, cheaper and easier?
Is t...
Chalk One Up for the Little Guy
6/1/2007
We arrived in court with small claims documents and display paraphernalia in hand which consisted of a large sheet of corrugated cardboard cut into the actual size and shape of a 2005 Grand Prix hood, an old spray gun and a...
Are You Throwing Away Money?
2/1/2007
I have a challenge for you. Get up right now and go find the most opinionated, salty, senior metal technician you have and tell him that, from today forward, he’ll never again be paid to apply primer – and see w...
Do Database Times Really Matter?
9/1/2006
Justin Rupp, Body shop manager
Don Jacobs Jeep Eagle, Inc.
Waukesha, Wis.
OPINION: No
Vehicle owners matter. Not databases.
Why don’t most repairers realize that databases are to be used as a guide in ...
The Return of Competitive Bidding
8/1/2006
When an insurance adjuster comes into your shop and makes the statement that he “has shops that will do the job” for the price he’s trying to convince you to work for, ask him this: Which shop has actua...
6% Net - 15% = Bad...Getting the Repair Plan Right
6/1/2006
Our industry has a tough time getting the repair plan right when we have the car. Now some genius thinks that we’re going to get it right by looking at photos and that we can give back 15%? Still, I’m sure sho...
The Old Blame Game
4/1/2006
And nearly all of the talk has gone something like this: “I can’t believe Progressive would hire some law firm to bully this poor, innocent shop. The shop owners say the delays weren’t even their fault! Could insurance comp...
Show Me the Savings!
3/1/2006
I’ve noticed a trend over the past few months that bothers me: partial paint times on repaired panels. I’ve asked the field adjusters how they determine the paint time and am usually told they’re given guidelines. They insi...
You’re Not an Order Taker
3/1/2006
I’ve always said to ‘write our own estimate.’ But recently, something came to my attention from an insurance rep and then I checked with my attorney: If the check has the shop’s name on it, my attorney said that makes the a...
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