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Insurer Relations
Targeting a DRP
Some repairers see getting on a DRP as key to success, or survival, in the industry. If that's the route you want to go, how do you do it in a market where insurers already have enough shops on their lists?
2/3/2012
By Hank Nunn
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The Sad Truth About Collision Repair Labor Rates
Collision labor rates are pathetically low because of a variety of factors, including repairers themselves. But there are possible solutions that, if implemented, could result in more equitable compensation.
7/7/2011
By Gregory J. Schneider
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SHOP PROFILE: Shedding DRPs for Survival
Too many concessions and too few vehicles made profiting from insurer relationships too difficult for this family business. So they concentrated on what they do best: quality repairs, excellent customer service and savvy mark...
10/22/2009 3:07:37 PM
By Hannah Schiffman
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POINT-COUNTERPOINT: Should Labor Rate Surveys Be Abolished?
YES By Lee Amaradio Jr. A labor rate survey’s intended purpose is to establis
7/31/2009
By Lee Amaradio Jr
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JUNE COVER STORY: Protect Your Interests
With the proper legal advice, you can use these documents to establish you and your customers’ rights, obligations and interests at the outset of your business relationship.
6/3/2009
By E. L. Eversman, J.D.
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Let’s Be Real, Folks
I would sure love to see an empty stadium at the Cleveland Browns’ home opener next season as a protest against outrageous NFL ticket prices. Maybe then my son and I could afford to go to a game. But are fans ever goin...
1/14/2009 2:13:42 PM
By Jason Stahl
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DRPs Have Run Their Course
Where I live, there’s quite a battle going on between grocery stores to get more and more shoppers to come through their doors and earn their loyalty so that they keep shopping with them over and over again. ...
4/1/2008
By Jon Owens
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Reader's Choice – Raising Rates Without Losing Business
"How do you raise rates and tell insurance companies what they should be paying for without losing business?" — John Thompson, estimator, West Herr Collision Center, Hamburg, New York
4/1/2008
By John Shortell
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How Far Should You Go to Keep Your DRP?
Even mega shops are starting to feel the pain from being on DRPs. As they say, give away the farm and eventually you may not have one left.
3/1/2008
By Bob Winfrey
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It’s Now or Never: A Proposed Code of Ethics for the Collision Repair Industry
People are funny. Most of the time, if something bothers them, they just complain about it and do nothing. We all know why, too: It’s easier to whine than actually do something to address what we’re whin...
12/1/2007
By Jason Stahl
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DRPs, Here We Come?
Doing good work and counting on referrals will only get collision repair shops so far. At some point, we need to step up our marketing efforts. Part 12 of a series.
11/1/2007
By Monica Dorsey
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Suing as a Solution?
My lawyer friend told me that all parties involved in the collision repair industry are still trying to get away with all they can because there haven’t been enough lawsuits yet. I explored that theory and found he may be rig...
11/1/2007
By Scott Biggs
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“Poof!” Go Parts Profits?
Is State Farm direct-purchasing parts?
9/1/2007
By Jason Stahl
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DRPs, Here We Come?
We’re shooting for a DRP, but that doesn’t mean we’re willing to give up something for nothing. Part 11 of a series.
9/1/2007
By Monica Dorsey
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DRPs, Here We Come?
Starting our DRP involvement with a small insurance company at first seemed like a good idea. But we soon realized that more volume didn’t necessarily mean more profit. Part 10 of a series.
7/1/2007
By Monica Dorsey
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