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BUSINESS EDITORIAL - Lean
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Currently showing items 1 to 11 of 11
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Don't Get Lured into the Hype About SOPs
6/29/2010
It seems these days we spend as much time undoing the damage created by poor lean implementation as we do actually creating better work ways. But is it surprising when you note that I start nearly every article describing h...
Creating a Culture of Continuous Improvement
5/10/2010 11:40:26 AM
Kaizen: Japanese for continuous and incremental improvement, a business philosophy about working practices and efficiency; improvement in productivity or performance.
I’ve helped a lot of businesses both inside an...
Know Body Shop's Problems to Start Lean Transformation
2/9/2010
Over the years, I’ve spent time in many organizations outside of the collision repair industry watching how people work, experiencing their problems and trying to understand how they create solutions. And I have to s...
Developing a Lean Body Shop Business Model
1/18/2010
Nearly every conversation I have with those who are starting down the “lean” path begins with a question around some specific and structural concern, i.e., “How do you pay your people?” or, “...
LEAN & MEANER: Know Your Next Move
10/22/2009
Many of you (at least those of you who’ve been reading my “Lean & Meaner” series) have taken steps to learn and implement lean in your businesses. Obviously, this is happening at many different levels...
LEAN & MEANER: Building a Lean Front Office
10/5/2009 10:56:52 AM
After spending the last 10 years coaching organizations on how to implement lean, I’ve found that one thing holds true time and time again: Administrative processes, no matter what business you’re in, produce ...
EDITOR'S NOTES: Refining the Machine
10/5/2009
Three sets of eyes bored a hole in me. I read in their glares that if I screwed up, I was going to get stomped. I started to sweat profusely but tried to will it away, knowing that moist fingers handling small LEGO pieces cou...
LEAN & MEANER: Think Throughput
6/25/2009
Watch how people behave at work and you’ll know how their performance is measured. We see this in all industries. Look at insurance companies and their field staff, who you continually have conversations with about par...
LEAN & MEANER: Change for the Better
4/3/2009
At the core of lean is change that improves things not just for the customer but for all parties involved in a business transaction. That means that it creates better things for you and your employees, vendors and business pa...
No Magic Here
2/9/2009
After several years of writing pieces on how lean can be applied to collision repair, I still get people asking, “How do I get it done?” Most want to know specifically what they should do, and I often get reques...
Out With Estimating!
10/30/2008 3:42:52 PM
I like to define lean to our new employees as “continual improvement through the continual elimination of waste.” They quickly get the point.
“Waste” is any task or function that adds no ...
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