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BUSINESS EDITORIAL - Operations
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Currently showing items 1 to 15 of 173
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Implementing Lean
5/1/2008
More and more shop owners are looking at “lean” as a possible solution to their business issues. But as always, practical application isn’t easily understood. The basic concepts of removing waste and orga...
Reader's Choice – Raising Rates Without Losing Business
4/1/2008
Question answered by: John Shortell
There’s no magic pill or secret solution, John. Understanding that “we are our own worst enemy,” as you put it, is a good first step. Regaining control of your...
A Lean Transformation
3/1/2008
For a few years now, I’ve been writing articles on the funda
Developing Tomorrow’s Staff
12/1/2007
Can shop owners expect qualified entry-level technicians to rain from the sky and land on their doorsteps anytime soon? Maybe...when pigs fly! Perhaps that will happen sooner than you think.
I know one thing: If entry-leve...
Fox Fiasco Mars Industry: Fox Collision Centers
12/1/2007
For a little over a month now, we’ve been following the saga of Fox Collision Centers. How embarrassing! It’s like a bad train wreck that you can’t pull your eyes from. This story line gets more and mor...
It’s Now or Never: A Proposed Code of Ethics for the Collision Repair Industry
12/1/2007
People are funny. Most of the time, if something bothers them, they just complain about it and do nothing.
We all know why, too: It’s easier to whine than actually do something to address what we’re whin...
No Free Groceries: Body Shops Should Operate Like Grocery Stores
12/1/2007
Most things that are free aren’t really free. We don’t get free stuff from other businesses unless we spend a certain amount of money or purchase certain items or services. Even when stores run “buy one get one free” deals,...
The Green Team: Eco-Friendly Ways
12/1/2007
With 2008 just around the corner, everyone is thinking green. The stereotype that environmentally conscious people are all tie-dyed clad, patchouli-reeking hippies has gone the way of the Summer of Love and Timothy Leary. T...
Auditing Insurer Estimates
11/1/2007
If you’re at all like me, you’ve spent countless hours poring over your estimate and an estimate written by or for the insurer, pulling your hair out trying to identify the differences in the bottom lines. On ...
Dealing with Appraiser-Speak
11/1/2007
It’s amazing what you hear from insurance appraisers:
“You’re the only shop in the county that asks to get paid for that, and we don’t have to pay for it.”
“I’d li...
DRPs, Here We Come?
11/1/2007
For other installments in this 12-part series, click on the corresponding number: 1, 2, 3, 4,
Effective Job Descriptions
11/1/2007
Have you ever heard the phrase, “It’s not my job?” It’s enough to make a manager’s blood boil. Where’s the team spirit? Why must someone view his or her normal duties as his or her ...
Only the Strong Will Survive
11/1/2007
As we embark on yet another NACE, the industry turns its collective head toward the ever-increasing tension between shops and insurers and asks, “What will be done to make this a more productive, pleasurable and mutu...
Rethinking Shop Profitability
11/1/2007
“We’re repairing more cars than ever, sales are great! But I’m making less money than I did a few years ago. I’m working harder, longer hours too. We’re barely scraping by. What’s h...
Squeeze NACE Dry
11/1/2007
The International Autobody Congress & Exhibition (NACE) in Las Vegas will be just like that this year. Sin City moves fast as it is, so attending a trade show there, as past NACE attendees know, throws the RPMs into the str...
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