An unfortunate collision with a deer put me squarely in the shoes of your customer - and gave me a newfound appreciation for what they go through.
Are You a "Wow" Shop?
In my experience, only 5 percent of U.S. body shops are what I would call "wow" shops. What defines a wow shop? Let me explain.
The Perfect Storm
We had to throw out all we learned from Six Sigma when systems, computers and power disappeared after one of the most brutal winters on record. The lesson? Our people are our greatest asset.
Clean That Spraybooth!
Cleaning and maintaining your spraybooth is essential to avoiding costly redos and keeping a tidy shop.
NACE/CARS in the Motor City
The 2014 NACE/CARS Expo & Conference is taking place July 30-Aug. 2, and what better place to have it than Detroit?
Battling the Bigs
Four locally owned small MSOs share their thoughts on how they plan to retain their market share should one of the mega consolidators move to their block.