JUNE COVER STORY: Protect Your Interests
With the proper legal advice, you can use these documents to establish you and your customers’ rights, obligations and interests at the outset of your business relationship.
PROFIT CENTER: Sprayed & Paid
Sprayed-on coatings aren’t just limited to bedliners. Applications are so diverse you might just end up creating a whole new market.
EDITOR'S NOTES: Customer Service 101
A CARSTAR executive once told me that he advises franchisees to train their front-office staff to come out from behind the counter and greet each customer warmly and enthusiastically when they arrive at the store. That might seem trivial to some, but
PUBLISHER'S PERSPECTIVE: Remain Calm, Everyone!
It seems like every time I turn on the radio or TV or pick up a newspaper, doom and gloom news about the economy abounds. Banks, auto makers, this group and that group are waving the red flag and saying that their industry is being devastated by the
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