Is It Legal to Waive a Customer's Deductible?
Insurers will say that collision repairers waiving a consumer's deductible equals insurance fraud. But unless your state law requires a shop to collect an insured's deductible, you have no obligation to do so. After all, the contract for repair is wi...
How to Retrofit a Spraybooth for Waterborne
"Makeover" shows are all the rage on TV today, but none concentrate on making over spraybooths for waterborne/low-VOC basecoats. So what do you need to do to restyle your booth? Listen up and your booth could become the height of fashion…and efficien...
Publisher's Perspective: Harnessing the Internet
At several recent industry conferences I attended, social media was the topic of much conversation. Everyone wanted to know what this new phenomenon is and should they be doing it. I think the discussion warrants a closer look at the Internet, which
Editor's Notes: Let's Take the Lead
"How do you like your vehicle, Grandma? Good as new, eh?" says Jane Doe Body Shop Owner as she hands the keys to the vehicle to her customer. But the customer actually isn't her grandma.
Huh? Are you confused? Perhaps you shou
Front-Desk Fender Bender
Every day, Ashley Hill sits for hours on end behind the wheel of a candy pink ’65 Ford Mustang customized just for her. It's a tough job, but somebody has to do it.
Hill, a receptionist at Brasher's Auto & Truck Collision in
|
|
|