BodyShop Business
Back Issues   August 2014
Where Is Trust Today?

It seems that trust today is more of a saying than a word with actual meaning. What happened?


My Car Is Back!
My Car Is Back!

If you recall, I hit a deer two months ago and wrecked my car. Well, my car is back better than ever...and I didn't even get steered!


Rise, Fall and Rise Again of Aftermarket Crash Parts

Having built a couple of training programs about the aftermarket parts business, it's my opinion that the quality of non-OE crash parts has gotten considerably better.


Taking Your Website to the Next Level

Does your website have a "cookie-cutter" design? Standing out from the crowd will help you boost your search rankings.


Negotiations: A Strategic Approach
Negotiations: A Strategic Approach

Negotiations have traditionally been viewed as contests to be won. But current models emphasize a more strategic approach, which can be beneficial to both parties.


Mastering HR
Mastering HR

Guidelines for creating buttoned-up, uniform human resource policies and procedures that are fair to your employees and reduce your exposure to liability.


Building a Great Workplace
Building a Great Workplace

I've been receiving some valuable workplace training from an unlikely teacher, and he's now a great friend. Let me tell you about John.


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