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Business Management

2013 Industry Profile

We surveyed body shop owners to put together a comprehensive report of where the industry is today.

5/6/2013 1:29:05 PM

Six Keys to Winning Negotiations

Negotiation is an everyday part of life, and by adhering to these six concepts, you'll win more times than you'll lose when you face off with insurance adjusters.

5/6/2013 10:47:37 AM By Hank Nunn

The Shop: Jim Pease of Montrose Collision Center

Jim Pease Director of Body Shop Operations Montrose Collision Center, Fairlawn, Ohio

4/10/2013 4:46:03 PM

Anyone Home?

Customer service is as easy as answering a phone call.

4/10/2013 4:25:13 PM By Jason Stahl

Do You Know What You Do Well?

Acknowledging your strengths and weaknesses will make your business more efficient and productive.

4/10/2013 By Scott Shriber

Marketing Through Social Media

More and more collision repair facilities are using social media to communicate who they are to customers...and increase sales.

3/4/2013 By Curt Harler

Using Your Jobber for a Win-Win

Your jobber can be a huge asset in helping you reduce paint and material costs.

3/4/2013 By Tony Nethery

The Secret to Great CSI

Micromanage the customer's experience and you'll boost your CSI scores, as well as improve customer service and retention.

2/6/2013 By Hank Nunn

Using SEO to Score Page One on Google

A page one positioning in a search is crucial to your website's visibility.

2/5/2013 By Mark J. Claypool

Nagy's Collision Repair Specialists: Eight Stores and Counting

What started out as a mom-and-pop business soon transformed into a full-fledged MSO.

1/10/2013 2:20:26 PM

How to Sell Your Collision Repair Business

In order to sell your shop on your own terms, you have to be proactive, get your house in order and make sure your financial records are shipshape.

1/10/2013 By Marcy Tieger

Shop Profile: Global Collision

By referring to customers as "patients" and offering them a "Ford to Ferrari" experience, Global Collision sets itself apart from the competition.

1/10/2013 By Gina Kuzmick

Is Yelp Making You Yell?

Some collision repairers claim they're being strong-armed by the consumer review website to advertise in order for their good reviews to appear up-front.

12/7/2012 By Mark J. Claypool

MSO Leaders Need to Ease Up on Strict Policies and Procedures

As I pondered what to make of our "modern" body shops, it led me to a melancholy place somewhere between where it all began decades ago, where we are now and where we're headed.

12/7/2012 By Todd Donald

Opening a New Collision Repair Shop

Starting a collision repair business requires a complete, written business plan.

12/7/2012 By Hank Nunn

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BodyShop Business is the ultimate information source for the collision repair industry. BodyShop Business is dedicated to empowering shop owners with the knowledge they need to run successful businesses. BSB provides not only business management information and market trend analysis but also technical content, breaking news and the latest products for collision repairers. We're committed to helping collision repair shop owners improve their efficiency, profitability and repair quality.