Do you believe dealership body shops are the "worst" as far as repair quality, as Danny Wyatt contends in his upcoming book, "Collision Collusion"?
Which professional sports league is your favorite?
NFL: 50%
MLB: 8.47%
NBA: 5.08%
NASCAR: 26.27%
PGA: 3.39%
Other: 6.78%
Are you pleased that NACE has moved away from Industry Week and changed its dates to Oct. 11-13?
Yes: 32.89%
No: 43.42%
I have no opinion: 23.68%
What are your feelings on DRPs?
I can't get on one to save my life: 24.49%
I don't want to be on one: 22.45%
I have enough right now: 9.18%
I want more: 30.61%
I want to get rid of some: 13.27%
Which of the following social networking Web sites do you participate in?
Facebook: 42.11%
Twitter: 12.63%
LinkedIn: 10.53%
MySpace: 15.79%
None of these: 18.95%
Have you thought about closing your shop this year?
Yes: 27.68%
No: 69.64%
Yes, and I closed it: 2.68%
Have you ever been told by an insurer that you're the "only one" charging for that?
Do you favor a federal probe of insurers regarding violations of the 1963 Consent Decree?
Have you expanded your mechanical services to help your bottom line in this poor economy?
Yes: 38.64%
No: 31.82%
Don't offer mechanical services: 29.55%
Do you think offering to save customers' deductibles is a legitimate marketing tactic for shops?
Have you converted to waterborne (low-VOC) basecoats yet?
If you're not on a DRP, do you think getting on one would be a solution to your business woes?
Do you think the "Cash for Clunkers" program is good or bad for the collision repair industry?
Do you favor federal regulation of insurance?
Should labor rate surveys be abolished?
Suing an insurance company is:
worth it depending on the circumstances: 80.58%
totally pointless so why try?: 10.68%
something I would never consider: 8.74%
What kind of shop do you think performs lesser quality work?
DRP shop: 65.19%
Non-DRP shop: 34.81%
The current DRP system:
is fine the way it is: 8.66%
needs to be reformed: 91.34%
Who's the customer?
The vehicle owner: 73.74%
The insurance company: 3.35%
Both the vehicle owner and the insurer: 22.91%
Are you anti-insurer or just pro-getting paid for what you do?
Anti-insurer: 12.12%
Pro-getting paid for what I do: 87.88%
As a DRP shop, if an insurance company asked you to do things that were illegal, would you do them to keep your DRP status?
Is an OEM-specified repair procedure the only correct way to repair a vehicle?