ALLDATA LLC has announced the launch of ALLDATA Community, an interactive, highly-responsive environment for technicians to use to help diagnose and repair vehicles faster.
“Vehicles have become so technologically advanced that having access to accurate information is the best way a shop can succeed these days,” said ALLDATA President Jeff Lagges. “The more channels available to tap into for needed repair information, the better. When the clock is ticking, getting advice from an experienced technician can save the day.”
ALLDATA states that ALLDATA Community features “easy, intuitive navigation and structured searches allowing technicians to view similar problems.” A search can tap the collective knowledge of up to 300,000 other technicians. Also, the ALLDATA diagnostic team, a group of ASE-certified technicians with more than 20 years of experience each, continually monitors ALLDATA Community traffic. Repair suggestions can be verified, ensuring the shop is using a solution that was previously successful. ALLDATA Community is included with ALLDATA Repair and ALLDATA Collision S3500 subscriptions at no additional charge. Technicians can also contribute answers, improving the viability of the collective knowledge base.
“There are thousands of savvy technicians out there who are solving diagnostic and repair problems every day, and many of them are happy to help out their peers,” said Lagges. “When knowledge is shared, it’s a win-win for everyone and has a positive impact on the entire industry.”
Added ALLDATA Automotive Diagnostic Team Lead John Lee, “OEM manuals can take for granted that some diagnostic procedures are just understood. Therefore, experience and knowledge-sharing are effective ways of getting to the root of many complicated vehicle diagnostic problems.”