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We recently followed all preventive processes in a repair, yet when the customer picked up...

When the insurer refuses to provide for necessary procedures and parts, how can we get...

What do other shops do about customers who are unreasonable? Once we have repaired a vehicle...

The subject of administrative fees continually comes up in our office as a fee that’s disputed by some insurance companies. How can we get...

An insurance company decided to replace a part with aftermarket and it did not fit after painting. We requested OEM in the...

We’ve begun charging for feather, prime and block, but we’re not sure what the labor...

I’m repairing a late-model pickup that was struck in the rear by another vehicle, and the receiver for the truck’s trailer hitch...

If an insurer pays a customer to do certain repairs and the customer doesn’t want...

I was recently working with a customer on a Friday afternoon on an auto insurance...

We are a body shop in Huntington Beach, Calif. We paid, at the customer’s request, the towing fees to bring a classic vehicle to...

My wife’s vehicle was damaged in an accident when the other driver failed to yield....

This month, I’m sharing a question I received from a shop owner in the northeast who submitted the following question: I have a customer who...

I own a body shop, and we recently received a car with damage on the...

Labor rates in our area have been the same for the past five years or more, and when I asked the insurers for an...

Does a small car dealership in Ohio, where one of our customers bought her car, have the right to repossess the car from us...