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I am not really sure who to turn to here and I was hoping you could help or lead me in the right direction....

There are many states where a vehicle comes into a body shop covered in road tar and sandblasted in rock chips with mud crammed...

We received a car that had been hit hard in the rear end, so we replaced the rear crossmember, installed a quarter panel and...

After I write an estimate for a customer, how long should I wait to do a follow-up call? Question asked by: Ethan West, Mungenast Collision Centers,...

Does there need to be more emphasis placed on more cost-effective, repairer-friendly vehicles when it comes to the designs and construction of automobiles? I've...

Which came first, the chicken or the egg? In raising a dealership body shop from the dead, what should I do first, fix the...

I'm looking into becoming an estimator in a high-production body shop. I'm pretty green as far as being in a body shop, but I...

Since the Patriot Act, two-party checks have been difficult to deposit without having the correct paperwork. Insurance companies know this, and some have...

Can a shop be productive doing combination work? I recently took over a shop where each car is repaired, painted and detailed by the...

What are the rules/laws when it comes to insurers not wanting to pay for rental coverage for their insureds? What needs to be done?...

How can my shop build an authorization and go after an insurance company that refues to pay our door rates? Question asked by Richard Bappert,...

We have three vehicle damage appraisers and are thinking of switching to a commission system to pay them. Do you have any advice on how...

What materials are included in the paint and material allowance on insurance estimates? Question asked by: Debbie Edwards, Nelson Collision, Inc., Fowlerville, Mich....

What materials are included in the paint and material allowance on insurance estimates? Question asked by: Debbie Edwards, Nelson Collision, Inc., Fowlerville, Mich. Generally, the insurer’s...

Is it worth my time to mess around with social media? I'm trying to figure out if any body shops have gained new customers...