Audatex North America, Inc. (Audatex), a wholly owned subsidiary of Solera Holdings, Inc., a global claims solutions provider serving the automotive industry, has launched a new iPhone app for AutoWatch, its web-powered repair tracking solution. The new app follows the July introduction of an AutoWatch Android app and is available now as a free download to all AutoWatch customers via iTunes and the iPhone App Store.
AutoWatch gives collision repair facilities a way to enhance customer service and improve customer communication by allowing vehicle owners to view the progress of their repairs online. Repairers use the solution daily to upload and post digital photos and the latest vehicle repair status information to an interactive website, keeping customers up to date through completion of the job.
Now, repair facilities can upload this same repair status information via their iPhones – whether they’re away from the office or working on the shop floor. At the same time, vehicle owners can choose to receive AutoWatch vehicle status updates on the web, via email or text message, and can even share updates with friends via Facebook.
“With both Android and iPhone apps now available for AutoWatch, we’re covering every corner of the smart phone market in order to give shops all the options they need to connect more effectively with vehicle owners,” said Gordon Henderson, vice president, Collision Repair Services, Audatex North America. “Better communication not only leads to an improved claim experience, but also translates into more referral business as well as stronger DRP relationships.“
Hundreds of AutoWatch users are now taking advantage of the mobile apps to issue instant repair updates from their smart phones, according to Henderson.
“I really like the ease and convenience of the AutoWatch iPhone app,” said Greg James, manager of Rick Warner Body Shop in Salt Lake City, Utah. “Having AutoWatch in my pocket on my phone has certainly helped me keep my customers better informed of their repair status.”
Henderson added, “The mobile apps are taking off as AutoWatch has been proven to reduce incoming customer phone calls, compress cycle times and, ultimately, increase customer satisfaction.”
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