Audatex North America Inc. has announced a new multi-year contract extension with SafeAuto Insurance. The agreement calls for Audatex to continue to provide a full suite of automotive claims processing software to maximize claims efficiencies and drive customer satisfaction for the property and casualty insurance provider in the U.S.
As an Audatex customer for nearly nine years, SafeAuto leverages Audatex solutions to manage its comprehensive claims workflow, including dispatch; alternative parts procurement, tracking and management; and total loss valuation. In addition, the insurance carrier plans to test drive the AudaNet Platform, which made its North American debut recently at NACE.
“Customer satisfaction is always our most important goal at SafeAuto. With Audatex technology’s focus on integrating the entire claims process from start to finish, we’ve been able to condense cycle times and reach new levels of efficiency,” said Rob Huebner, director of material damage for SafeAuto. “By increasing efficiency, we can strengthen customer relationships and optimize the overall customer experience. We look forward to what’s ahead as we leverage the new AudaNet platform.”
Built on proven technology successfully used for years across 20 countries throughout Europe, AudaNet processes thousands of transactions daily. It has been optimized for the North American market to seamlessly connect insurers, independent appraisers, repair shops and vehicle owners, and serves as the technology platform upon which Audatex’s U.S. claims and collision repair solutions are built, offered and delivered. The new platform encompasses a wide range of Audatex solutions that are available for mobile and Web-based delivery.
“We’ve built a valuable, long-lasting partnership with SafeAuto through the years, and we’re very pleased to extend our business partnership with them, particularly as we roll out the new AudaNet platform across North America,” said Wolfgang Ahrens, managing director, Audatex U.S. “We look forward to further supporting SafeAuto with our industry-leading, intelligence-based automotive claims solutions, which are designed to make customer satisfaction a top priority.”