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Business

Forgotten Labor Part II

When you work for a dealership body shop, you frequently have a particular make and model of vehicle coming in for repairs rather than a variety of makes and models. Clamp Down I work at a Buick GMC dealership, and we see a lot of Buick Enclave...

How Long Should I Wait to Call a Customer After Writing an Estimate?

After I write an estimate for a customer, how long should I wait to do a follow-up call? Question asked by: Ethan West, Mungenast Collision Centers, St. Louis, Mo. I don’t encourage repairers to write estimates because they don’t offer the...

2015 Industry Profile

Click to view a PDF of industry statistics for the following subjects: Shop Owner Aluminum Repair Operations Insurer Relations Market Purchasing Personnel  ...

From the VP: Sales and Marketing in the 21st Century

In today’s collision repair industry, more has changed in sales and marketing than any other industry out there. While commonplace sales and marketing strategies may still have their place in today’s MSO, they do not represent a large portion of ...

Sherwin-Williams Announces Spring EcoLean Training in Phoenix

Sherwin-Williams Automotive Finishes announced that its next EcoLean Level 1 workshop will be held March 3-4, 2015 in Phoenix, Ariz., at the Phoenix Airport Marriott and Swift Transportation. The EcoLean Level 1 workshops from Sherwin-Williams are...

All Roads Lead to SEMA

Ah, November. Summer’s long gone, the days are getting shorter by the minute and the holidays are right around the corner. But while most of the country is starting to cool down for winter, things are just beginning to heat up in Vegas. Notoriou...

2015 Industry Profile

Click to view a PDF of industry statistics for the following subjects: Shop Owner Aluminum Repair Operations Insurer Relations Market Purchasing Personnel  ...

Business: Open Your Eyes

There’s nothing like a fresh set of eyes. Managers and owners who are onsite every day often can’t see the forest through the trees, which is why they would benefit from seeing their operation from a new vantage point. How would your shop look th...

2015 Industry Profile

Click to view a PDF of industry statistics for the following subjects: Shop Owner Aluminum Repair Operations Insurer Relations Market Purchasing Personnel  ...

From the VP: Sales and Marketing in the 21st Century

In today’s collision repair industry, more has changed in sales and marketing than any other industry out there. While commonplace sales and marketing strategies may still have their place in today’s MSO, they do not represent a large portion of ...

2015 Industry Profile

Click to view a PDF of industry statistics for the following subjects: Shop Owner Aluminum Repair Operations Insurer Relations Market Purchasing Personnel  ...

Ringing Up the Profits

Add-on businesses give body shops opportunities to ring in sales rather than turning requests for sprayed-on bedliners, glass work, detailing and aluminum repairs to other outlets. But are you ready to expand your core business? And what’s the best...

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