CCC Information Services Inc. announced the availability of the new version of CCC ONE UpdatePlus, a comprehensive customer service solution that helps repairers proactively communicate and engage with customers throughout the repair process and includes post-repair satisfaction surveys.
CCC ONE UpdatePlus now comes equipped with the ability to schedule customer appointments within the CCC ONE software platform, send automated email or text appointment confirmations to customers, and send automatic reminders on the day of the appointment. With integrated appointment setting and auto reminders, repairers can present a modern, efficient scheduling process to customers while helping drive estimator efficiency.
“CCC ONE UpdatePlus will help repairers manage their schedules more effectively, but [just] as important, it will help repairers deliver a high-quality, modern customer experience from the outset, helping them capture more business,” said Mark Fincher, vice president, Market Solutions, CCC. “Consumer expectations for service continue to increase, and technology is playing a key role in how companies meet those expectations. Today’s announcement is just the next step in our commitment to bring repairers the tools they need to be successful, professional and profitable.”
Click here to learn more about CCC ONE UpdatePlus.