CCC Information Services Inc. (CCC) has announced the availability of its annual Crash Course report, providing the industry with a comprehensive view of the trends and business drivers impacting the auto physical damage industry. CCC compiles the report using research and information from a wide range of sources and an aggregated set of data from its own data warehouse, which includes approximately 140 million claims worth of information.
“The auto physical damage industry is moving quickly as macroeconomic, consumer and technology trends are converging to impact how vehicle claims and collision repairs are managed and completed,” said Susanna Gotsch, lead analyst for CCC. “In previous editions of Crash Course, we’ve explored these factors individually, drawing connections from each back to what they mean for insurance carriers and repairers. This year, we look at the intersection of broad market forces, new and enabling technologies and the consumers’ now-established position as the leading influencer on businesses and brands. We offer perspective on how to work within these trends to satisfy consumers, prepare for the unpredictable and effectively use technology.”
The 2013 Crash Course report also includes data and analysis on the key factors contributing to claims frequency, loss and repair costs, and parts utilization trends.