Service Certainty has launched a new no-charge “imageproof OnSite” product that allows body shops and insurers to communicate via video and images while damaged vehicles requiring an estimate are at the shop or an estimator is in the field.
If the body shop needs to communicate additional information to the insurer regarding the vehicle, such as previously unseen damage, it can do so using a video and commentary alongside multiple still images and then share the information via a unique URL and its dedicated online imageviewer platform. This minimizes cycle time, and the information is readily available for the insurer to view and listen to.
Service Certainty will provide this service free of charge to any clients already using their award-winning PRO service, but it is also available as a standalone product for a small fee.
Service Certainty’s bespoke Web-based software platform delivers a complete workflow and logging service that enables customers to follow each assignment every step of the way, as well as have immediate two-way communication directly from the assignment page. The company also provides estimating services and multi-supplier tiered handover to enable insurers and body shops to pass jobs between themselves for more rapid decision-making and fewer customer touch points.
Imageproof OnSite is provided without the requirement for any additional software or hardware, and can be fully integrated with any smartphone, ensuring that no additional costs are incurred by the user. Setup is quick and seamless. As with all imageproof products, OnSite is fully integrated with Audatex, enabling images to be automatically populated without further intervention.
For more information, contact [email protected].
