CRASH Network and Collision Advice have announced the launch of a new “Who Pays for What” survey, taking place throughout the month of February. Shops can take the survey by clicking here.
Is your shop among the one in five that have never charged for weld-through primer when used on a job – or among the 68 percent that get paid for it most, if not all, of the time by the eight largest insurers? This type of “Who Pays for What?” information is what shops and the industry will learn through the newest quarterly survey.
“Even just taking the surveys can help remind shops about not-included operations they are likely doing yet perhaps not including on estimates,” said Mike Anderson of Collision Advice. “I hear from participating shops every week who tell me the surveys are making a difference in their business.”
Each of the four surveys explores a different area of shop operations. Previous surveys examined “Who Pays for What?” in terms of structural/frame and mechanical operations, aluminum repair labor rates, shop supplies and sublet mark-up.
The first of the four 2016 surveys focuses on more than two dozen “not-included” refinish-related operations, asking shops how frequently they’re paid for each of the operations by each of the eight largest auto insurers in the country. New in this year’s refinish survey are questions related to how shops bill for refinish materials.
Survey participants will receive a 60-page report with complete survey findings, broken down by region, insurer and DRP vs. non-DRP, at no charge. The report also includes analysis and resources to help shops better understand and use the information.
Anderson said the survey, which will take about 15 to 30 minutes, should be completed by the shop owner, manager or estimator who is most familiar with the shop’s billing practices and the payment practices of the largest national insurers. Each shop’s individual responses are held in the strictest confidence and are not released in any way; only cumulative data is released.
The results of previous surveys are also available online.
