New South Wales Government Drives New Collision Repair Code of Conduct

New South Wales Government Drives New Collision Repair Code of Conduct

NSW representative said the Code would lift industry standards by helping to reduce disputes between insurers and repairers and lead to more transparency of insurance assessments and repair work.

The New South Wales (NSW) Government states that it has championed the cause of up to 5 million licensed drivers across the State by overseeing the implementation of a new mandatory Code of Conduct, signed off by the motor vehicle insurance and repair industry.

NSW Deputy Premier and Minister for Small Business John Barilaro said the Code would lift industry standards by helping to reduce disputes between insurers and repairers and lead to more transparency of insurance assessments and repair work.

“We’ve all heard the horror stories about car owners losing out in long, drawn-out disputes between insurers and repairers following an accident or, in some cases, finding themselves at the mercy of a minority of rogue operators in the industry who have delivered little more than shoddy repairs,” said Barilaro. “This new Code of Conduct aims to change all and rebuild confidence in this multi-billion dollar industry.”

The Office of the NSW Small Business Commissioner (OSBC), with support from the Motor Traders Association of Australia , the Insurance Council of Australia and NSW Fair Trading , jointly developed the Code. The main points of the amended code, which come into effect May 1, are:

  • Mandated compliance of the code in NSW
  • NSW Government to appoint neutral parties to conduct mediation and determinations of disputes
  • Minimum training and experience requirements for estimators and assessors
  • Mandatory reporting requirement of any unsafe repairs

“This is another example of this government reducing red tape and will help consumers avoid getting caught in the middle of disputes between insurers and vehicle repairers,” said Minister for Innovation and Better Regulation Matt Kean. “This initiative will also help consumers by improving the dispute resolution process, which means car owners will get their vehicles back sooner.”

You May Also Like

NABC Donates Recycled Ride to Deserving Las Vegas Family

The NABC, GEICO and Caliber Collision recently donated a refurbished 2019 Toyota Camry to a Las Vegas resident and his adopted family.

The National Auto Body Council NABC), along with GEICO and Caliber Collision, recently donated a refurbished 2019 Toyota Camry to a Las Vegas resident and his adopted family during the pre-race festivities of the Pennzoil 400 at Las Vegas Motor Speedway. The donation was made via the NABC's Recycled Rides program.

Dent Wizard Hires New Senior VP of Strategic Growth & Development

Adrian Gonzalez will be charged with driving growth through mergers and acquisitions.

CCC Report Analyzes Labor Pressures, Vehicle Complexity

Report shows advanced technology is contributing to costlier repairs, higher claims costs and longer cycle times.

Crash Champions Continues Steady Expansion Across Idaho

Crash Champions has announced the acquisition of Hoffman Auto Body in Boise, Idaho.

NABC Donates Recycled Ride to Tucson, Ariz. Family

The NABC, Allstate, Maaco and  Meineke Car Care recently donated a refurbished vehicle to a deserving Tucson, Ariz.-area mom.

Other Posts

ASE Practice Tests Available Online

ASE is encouraging those pursuing certification to take the official practice tests as part of their test preparation process.

Corby’s Collision Center: Since 1942

Bentley (Bud) and Evelyn Corby started Corby’s in a little gas station in Honeoye Falls, N.Y.

CIF Announces Enterprise as Repeat Annual Donor

Enterprise has donated for the fourth consecutive time at the Urgent Care (second highest) tier.

NABC Donates Recycled Ride to Central Georgia Mom

The NAB), GEICO and Five Star Collision Center-Wimbish recently donated a refurbished vehicle to a deserving mother of four.