OEConnection LLC has announced that its Customer Care Center has been certified as a Center of Excellence by BenchmarkPortal for the fifth consecutive year.
Call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. Since 2008, the OEConnection Customer Care Center has consistently ranked among the top 10 percent of all call centers surveyed.
“It’s an honor to be named a best-in-class call center and receive recognition for our comprehensive customer care, training and support operations,” said James Kynkor, manager of customer care and training at OEConnection. “OEConnection is a company dedicated to helping our customers achieve maximum efficiency and value from our solutions, and we measure our success by the success and satisfaction of our customers.”
Bruce Belfiore, CEO and senior research executive at Benchmark Portal, added, “We certified OEConnection’s customer care operations as a Center of Excellence after evaluating the company’s effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service.”