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NORTHEAST 2017: Highlights from Mike Anderson’s ‘Who Pays for What?’ Survey Results

During his presentation at the 2017 NORTHEAST Automotive Services Show, Anderson discussed the results of the “Who Pays for What?” surveys from 2016 – including a line item that can get you in your DRP’s doghouse.

Third “Who Pays for What?” Survey Open to Collision Repairers in July

The survey asks shops about “not-included” operations related to structural/frame and mechanical repairs.

“Who Pays for What?” Refinish Survey Now Available

The survey indicates nearly seven out of 10 shops say they need to “denim” or “finish sand and buff” at least three-quarters of the vehicles they paint, yet nearly one-third of shops believe the top eight insurers “never” pay for the extra time it takes to do it.

Latest “Who Pays for What” Survey Focuses on Refinish Labor Billing and Insurer Pay Practices

Current survey that shops are being asked to take focuses on two dozen “not-included” refinish-related operations, asking shops how frequently they’re paid for each of the operations by each of the eight largest auto insurers in the country.

Latest ‘Who Pays for What’ Survey Focuses on Aluminum Repair Labor Rates

The current survey, open for participation through the end of October, focuses on aluminum repair labor rates, as well as about two dozen shop supply items, asking how frequently shops are paid for each by the eight largest auto insurers in the country.

New ‘Who Pays for What’ Survey Asks About Not-Included Body Labor Billing, Insurer Payment Practices

The current survey, being conducted for the first time, focuses on about two dozen not-included body labor operations, asking shops how frequently they are paid for each of the operations by the eight largest auto insurers in the country.

First 2016 “Who Pays for What” Survey is Now Open

This survey focuses on more than two dozen “not-included” refinish-related operations, asking shops how frequently they’re paid for each of the operations by each of the eight largest auto insurers in the country.

New ‘Who Pays for What’ Survey Results Show Wide Range in Certified Aluminum Labor Rates

Nearly 800 shops participated in the latest quarterly “Who Pays for What?” survey this past October, and 130 of those shops that are certified by one or more of the automakers to repair aluminum vehicles reported their hourly rates for aluminum repair.

Third ‘Who Pays for What’ Survey Ends Oct. 31st

The surveys have so far shown there can be significant regional differences in billing and reimbursement practices.

New Survey Results Reveal ‘Who Pays for What’ in Terms of Frame/Mechanical Procedures

This latest survey examines how often shops are charging – and being paid – for 20 different “not-included” repair procedures related to structural/frame and mechanical operations.