Cost Shifting in Auto Body Estimating Is Bad Business
Not getting paid properly? Cost shifting is not the solution, and is just plain bad business.
Auto Insurance Customers Slow to Adopt Digital Claims Reporting, J.D. Power Finds
Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according to the J.D. Power 2017 U.S. Auto Claims Satisfaction Study.
Mitchell and Bosch Automotive Service Solutions Announce Collaboration to Deliver the Mitchell Diagnostics System
Mitchell states that its patent-pending collision diagnostic system combines the best-in-class aftermarket scan tool with workflow application to document pre- and post-repair scans.
Weighing the Merits of the Appraisal Clause
Is the appraisal clause still a viable strategy for consumers and body shops to resolve cost disputes with insurers? Two collision consultants offer different views.
J.D. Power Ranks Insurers in Auto Claims Satisfaction
The Hartford ranks highest, with Erie Insurance second, followed by Auto-Owners Insurance, American Family, Amica Mutual and Nationwide.
CEI Awarded I-CAR Gold Status for Excellence in Auto Collision Appraisal
To earn Gold Status, appraisers must take courses in the latest repair techniques and technology in I-CAR’s Professional Development Program and pass a rigorous series of tests.
Auto-Owners Insurance Ranks Highest in Auto Claims Satisfaction Study
Auto-owners insurance performs particularly well in the first notice of loss, service interaction, repair process and settlement factors, according to J.D. Power.
Massachusetts Auto Damage Appraiser Licensing Board Adopts Advisory Ruling on Repair Standards
Board addresses used parts and appraisal cost negotiation in new ruling, saying in regard to unfit used parts “the insurance company shall be responsible for the costs of restoring the parts to usable condition.”
CCC Introduces CCC ONE Appraisal Platform
Cloud-based and modular, the CCC ONE Appraisal Platform offers independent appraisers access, flexibility and scale.
Gunder’s Auto Center Defeats Progressive’s Motion to Dismiss and Invoke Appraisal Clause
Lawsuit was filed on behalf of Gunder’s customer due to Progressive’s alleged failure to pay for the reasonable and necessary costs to repair the customer’s vehicle.