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CCC Crash Course Autumn Update Explores Changing Consumer Expectations

The consumer has moved into the drivers’ seat, steering much of the discussion around the products and services they would like to see developed and introduced to the marketplace, according to CCC Information Services.

CCC Announces Release of 2011 Crash Course: ‘Changing Expectations of the Connected Consumer’

CCC Information Services Inc. announced the availability of its 2011 Crash Course, titled “Changing Expectations of the Connected Consumer.” In addition to an analysis of traditional market trends, the document developed by CCC Lead Analyst Susanna Gotsch focuses on new technology’s ability to provide transparency to the companies and customers doing business in the auto-physical

CCC Crash Course Industry Report Predicts Little to No Increase in Claims Over Next Decade

Fewer shops, more total losses, declining claim frequency and increasing vehicle complexity are just some of the trends predicted by the 2010 edition of CCC Information Services Inc.’s CCC Crash Course industry report titled, “The Convergence of People, Economy and Technology.” “The last decade has seen dramatic change in the automotive collision repair and insurance

CCC 2008 Crash Course Reports Increase in Paid Claim Frequency

CCC Information Services Inc.’s 2008 Crash Course, an annual report on the many factors affecting collision repair and total loss costs, reports an increase in paid claim frequency last year, the first such increase in nearly a decade. The report also looks at how the increase in specialty substrate materials and the proliferation of electronics

A Crash Course on Retrofits

As a collision repair specialist, air-conditioning service is part of your job. When your customers bring in their cars for repairs, you want to offer them all the services required.

Need the 411: What Should Consumers Do After a Vehicle Crash?

What do you do when consumers need info after experiencing a vehicle crash?

Crash Champions Names Daniel Briones Chief Marketing Officer

Briones, who was previously vice president of marketing and brand for Crash Champions, will oversee go-to-market and brand strategies as a key member of their executive leadership team.

Crash Champions Names Michael Casula Chief Information Officer

In this role, Casula will provide leadership and strategic direction in building and supporting Crash Champions’ technology infrastructure and business processes.

AXA: Electric Cars Could Mean More Crashes

AXA Insurance recently reported that “luxury car/SUV” electric vehicles post around a 40 percent higher claims frequency than vehicles with conventional powertrains.

Mike Anderson Debuts Scanning, Negotiations Course at NORTHEAST

Anderson’s new seminar was designed to address shops’ complaints about insurers not paying for pre- and post-repair scans.