Editor’s Notes: Order Up!
Occasionally I rant about poor customer service I get at businesses outside of the collision industry, hoping that we can perhaps learn a lesson and apply it to our own businesses. So here I go again.
Editor’s Notes: Sibling Rivalry
My sister got a 2017 Mercedes GLE350, and I told her, “God forbid you ever get in a collision with this vehicle, but if you do, please contact me first before selecting a collision repair facility.”
Editor’s Notes: A Raisin to Believe
I recently learned the value of meditation and mindfulness, and it all started with a raisin.
Editor’s Notes: Scanning the Horizon
Thanks to the Automotive Management Institute (AMi), I recently had the opportunity to take one of their new online course offerings on the hottest topic in the collision repair industry today: scanning.
Editor’s Notes: In With the New
BodyShop Business recently gave its homepage a facelift, with the goal of improving the user experience.
Editor’s Notes: Meet Eldon Owens
Eldon Owens received the BodyShop Business/ASE Master Collision Repair & Refinish Technician of the Year Award not just for his top score on the ASE collision certification test but on-the-job excellence, community service and other factors.
Josh Cable Joins Babcox Media as Senior Editor
Cable, who has 17 years of experience in media, will serve as senior editor of BodyShop Business and Counterman.
Editor’s Notes: A Riveting Tale
One of our readers recently reached out for help regarding the repair of a Ford F-150, and the assistance he received from fellow shop owners was very encouraging to me.
Editor’s Notes: Putting the ‘I’ in Integrity
American Honda’s first-ever Collision Repair Integrity Event at the American Honda Training Center in Mount Laurel, N.J., was a sellout.
Editor’s Notes: What Does the Future Hold?
Will I adjust to a new car that is essentially a computer on wheels? Will everyone adjust? Only time will tell.