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Indianapolis TV Station Uncovers Potential Auto Insurance Fraud

Body shops accuse insurers of steering, but State Farm maintains their customers choose where their vehicles are going to be repaired.

Pittsburgh TV Station Uncovers Faulty Auto Body Repair

Customer was steered to a “preferred” facility, WTAE says, and poor quality parts were put on the vehicle.

AkzoNobel Expands with Triad Coatings for Carolina Coverage

AkzoNobel Car Refinishes Americas and Triad Coatings, Inc., have entered into a distribution partnership in the North Carolina area that will expand the distribution coverage of both organizations in the Carolina area.   Triad Coatings, Inc., headquartered in Graham, North Carolina, has distributed industrial coatings for approximately 10 years. For their collision repair customers, they

A History of Automotive Finishes

Waterborne paint took many years to develop. Let’s take a look back at the very first refinish coatings and the events that occurred to lead to its development. Part 1 of a 3-part series.

I-CAR to Cover Emerging, Future Industry Trends at Meeting

The 2008 I-CAR International Annual Meeting will be an opportunity for the industry to not only provide feedback to I-CAR, but also receive firsthand information from a number of vehicle manufacturers and other organizations covering emerging technologies and trends within the industry. The meeting’s agenda includes several first-time presenters and technical information exclusive to attendees.

The Total Story

Why are some cars repaired when they should be totaled, and others totaled when they should be repaired? Because, too often, poorly trained people are estimating damages. If it’s a total, then total it. If it’s a borderline case, communicate with your customer and your tech. But keep in mind that customer safety is your No. 1 priority.

Giving Customers the Whole Story: Educate Them

Consumers who’ve been in an accident often only know what they’ve been told by their insurer – and what they’ve been told often puts your shop in a negative light. What can you do? Educate them on the repair process so they have all the information they need.

Behind the Paint: History!

Mistakes, World War II, foreign invasion and guinea pigs all played a part in the history of automotive paint. Who said history had to be boring?

The History of Spraybooths

We’ve gone from painting cars next to an open window – using a paint brush – to high-tech booths smarter than we are. How’d this happen?

‘USA Today’ Cites Maaco as Indicator of Economic Growth

Driven Brands Chairman and CEO Ken Walker and Maaco franchisee Steve Keel of Catonsville, Md., were featured in a recent USA Today cover story. Small businesses – which create an outsize share of jobs – appear to be launching and expanding again, the article said.