Podium, a company that helps businesses interact with customers through online reviews and customer feedback, recently conducted a free webinar specifically tailored to collision repair facilities showing them how to improve their online reputations.
Online reviews have transformed consumers’ experience of getting their vehicles repaired.
In this webinar, Podium highlighted:
- How collecting reviews increases visibility for your shop
- Why emphasizing your online reputation will drive revenue
- Best practices for collecting more reviews and improving your online reputation
Online reviews make it easy for potential customers to find your business. Did you know that 3.3 stars is the minimum star rating of a business that consumers would consider? Local listings and local search results are responsible for 85 percent of consumer engagement with local businesses. Approximately 93 percent of consumers say online reviews impact their purchase decisions, and 82 percent say the content of a review has convinced them to make a purchase.
The webinar also offered seven tips on how to get more reviews for your business, including:
- Ask for them
- Make it very easy for customers to leave reviews
- Focus on the review sites that matter to your customers
The webinar also describes in detail how you can implement each of these tactics.
This webinar is available on-demand so you can view it immediately for FREE. Click here to access the webinar.
