Progressive has announced that, in the coming months, it is going to stop using its 68 Service Centers for customer vehicle drop-off and pick-up, instead inviting current collision repair facilities that support their local Service Centers to transition to the Progressive network of approved repair facilities.
In a press release, Progressive said it was making the move to “improve the convenience of its claims experience.”
“This decision to evolve the Service Centers is in response to shifting customer preferences and fast-paced environmental changes,” Progressive stated. “This evolution will give customers choosing to have their vehicle repairs managed through Progressive the option of dropping off their vehicle at one of nearly 3,000 Progressive approved shops that deliver customer service and repair quality consistent with the Service Center experience.”
Added Mike Sieger, Progressive claims president, “I’m proud of our Service Center history and the millions of customers we served through that process. We’ve evolved our Service Center model over the years to make sure we’re doing the best job we can to meet our customers’ needs, and that evolution continues with this most recent change. We’ll have an even broader network of shops in more locations for customers to choose from, and we’ll continue to provide high-quality customer service and claims handling experiences.”
According to Progressive, all Service Center employees will be offered claims jobs, and most Service Centers will remain regional claims offices.
