Auto Body Shop Owner Writes Book on Customer Service
After many years in the collision industry, Zach Dillard used his experience to write a book that any business can use to create happy customers and employees.
Customer Service: Raising the Bar
How high have you raised the bar with your customers? Have you raised it so high that no other shop in your area can compete with you?
Blackburn OEM Wheel Solutions Expands Customer Service Team
Blackburn OEM Wheel Solutions announced it has hired Alex (Javier) Jaramillo, a bilingual OEM wheel expert, to complement the customer service/sales team.
Customer Service at Your Auto Body Shop: Treat the Person Coming Through the Door Like They Matter
I don’t care how many DRP certificates your shop currently has, if you don’t treat the next person through the door like they matter, they’ll not only assign their repair to some other shop, they’ll tell all their friends and co-workers about the jerks at your shop.
PBES to Host Complimentary Webinar on Customer Service
Session takes place Nov. 19, 2013, at 1 p.m. EST.
Ford Customer Service Division Named ASA Corporate Member
Ford Customer Service Division (FCSD) has joined the Automotive Service Association (ASA) as its newest corporate member – a recently introduced membership category that provides industry-leading companies an opportunity to strengthen their ties with ASA and its leaders in the collision and mechanical repair industry. “To have Ford among our corporate partners is truly an
CARSTAR, Esurance Recognize Shops for Customer Service Excellence
During the recent CARSTAR annual conference in Seattle, three CARSTAR facilities were named “CARSTAR Auto Body Repair Expert of the Year” by Esurance, the direct-to-consumer personal auto insurance company. CARSTAR CEO David Byers, Insurance Senior Vice President Dan Young and Senior Director, Insurance Relations, Larry Seimbab, honored representatives from each winning store during the annual
20 Tips for Better Customer Service
A recent run-in with bad customer service gave me the idea to come up with my own personal “Top 20 Tips on Improving Your Customer Service.” Look, we’re all customers. Even you as a business owner are a customer. Think about where you buy coffee or electronics or furniture. Think about your trips to the
Back to Basics: Customer Service
Is there anyone more important in a collision repair facility than a customer? No – which is why you have to do a better job of focusing on managing the customer’s experience, not just the repair.
Precision Collision Smokey Point Receives Customer Service Award
Precision Collision’s Smokey Point, Wash., location was recognized as a 2010 AutocheX Premier Achiever for outstanding customer service and satisfaction at the ninth annual AutocheX Premier Achiever Awards ceremony at NACE in October 2010. The award honors collision repair facilities that demonstrate their commitment to customer service as reflected by their extremely high customer satisfaction