J.D. Power Says New Vehicle Problems at a Record High
Problems in the ADAS category have increased 1.8 problems per 100 vehicles year over year, with lane departure warning/lane keeping assistance being the most problematic.
J.D. Power Study Shows Higher Claim Satisfaction with DRP Shops
The study says the industry’s growing use of directly affiliated repair shops is paying off with a significantly higher overall satisfaction score than for independent repair shops.
Websites Over Agents, Say Auto Insurance Customers
For the first time in the J.D. Power study’s history, insurer websites surpassed agents in client interaction and service by providing higher customer satisfaction.
Used Vehicle Market Ends 2019 Strong
In the January 2020 Used Car and Light Truck Guidelines Industry Update, analysts at J.D. Power Valuation Services note the used vehicle market closed with an uptick in 2019.
AAA, Consumer Reports, J.D. Power and National Safety Council Unite to Adopt Common Naming for ADAS
AAA, Consumer Reports, J.D. Power and the National Safety Council have come together to adopt standardized naming for advanced driver-assistance technology (ADAS) in an effort to reduce confusion.
J.D. Power, SurveyMonkey: Automakers Not Convincing Consumers on to Electric or Self-Driving Vehicles
As auto manufacturers invest billions to bring self-driving vehicles to market and increase choice in battery-electric vehicles, many consumers still lack confidence in the technologies.
Many Drivers Disabling ADAS Systems, J.D. Power Study Says
Some alerts on advanced driver-assistance systems (ADAS) are so annoying or bothersome that many drivers disable the systems and may try to avoid them on future vehicle purchases, according to the recent J.D. Power 2019 U.S. Tech Experience Index (TXI) Study.
J.D. Power Study Indicates Record-High Levels of Auto Claims Customer Satisfaction
Automobile insurers are achieving high levels of customer satisfaction when handling claims, but they’re struggling to transition claimants to digital claims reporting solutions, according to the J.D. Power 2018 U.S. Auto Claims Satisfaction Study.
J.D. Power Teams Up with HARMAN on Connected Driving Experience
J.D. Power and HARMAN have teamed up to provide OEMs with better insight into consumer preferences using connected car data.
New-Vehicle Quality at Highest Level Ever: J.D. Power
New-vehicle quality has improved for the fourth consecutive year – by 4 percent from 2017 – and has reached its best level ever, according to the J.D. Power 2018 U.S. Initial Quality Study (IQS).
Auto Insurance Customer Satisfaction Reaches Record High, J.D. Power Finds
Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. The reason? According to the J.D. Power 2018 U.S. Auto Insurance Study, insurers are beginning to get the customer interaction formula right, offering a mix of digital and live interactions that keep customers engaged with their brands across all channels.
Mixed Results Expected for New Vehicle Sales in May, as Prices Rise but Sales Pace Falls
The new-vehicle retail sales pace in May is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive.
