Survey: Consumers Would Prefer to Resolve Autonomous-Vehicle Liability Claims Out of Court
According to “Automated Vehicles: Liability Crash Course,” a report released by J.D. Power and the global law firm of Miller Canfield, consumers are suspicious of technology failures and, relatedly, they desire to resolve ADS product liability claims out of court.
Auto Insurance Customers Slow to Adopt Digital Claims Reporting, J.D. Power Finds
Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according to the J.D. Power 2017 U.S. Auto Claims Satisfaction Study.
U.S. Auto Industry on Pace for Worst First Half Since 2014
A pullback in fleet volume is crimping U.S. light-vehicle sales, according to J.D. Power and LMC Automotive.
J.D. Power: Erie Insurance Ranks Highest in Customer Experience Among Auto Insurers
Erie Insurance ranks highest among auto insurers in providing a satisfying purchase experience, according to the J.D. Power 2017 U.S. Insurance Shopping Study. Progressive didn’t do quite so well.
Study: Consumers Increasingly Skeptical of Self-Driving Vehicle Technology, But Clamoring for Collision Mitigation
Consumers already are growing wary of self-driving vehicles, but they’re ready to embrace any technology that helps them avoid collisions.
J.D. Power Ranks Insurers in Auto Claims Satisfaction
The Hartford ranks highest, with Erie Insurance second, followed by Auto-Owners Insurance, American Family, Amica Mutual and Nationwide.
J.D. Power Study Finds Vehicle Owners Expect Connected Service Experience
From scheduling a visit to amenities available while customers wait for their vehicles, technology and connectivity are becoming an increasingly important part of the service experience, according to study.
J.D. Power: Large US Auto Insurers Drag Industrywide Customer Satisfaction Down
The study examines customer satisfaction in five factors: interaction; policy offerings; price; billing process and policy information; and claims.
J.D. Power Study: US New Vehicle Quality Makes Largest Improvement in 7 Years
New vehicle quality improved 6 percent, double the 3 percent rate of improvement in 2015, marking the largest increase since 2009, according to the J.D. Power 2016 U.S. Initial Quality Study (IQS).
Record Number of Software Complaints, Recalls Threaten Trust in Automotive Technology
So far in 2016, consumers have filed 202 formal complaints with NHTSA pertaining to software that controls the technology prevalent in vehicles.
Auto-Owners Insurance Ranks Highest in Auto Claims Satisfaction Study
Auto-owners insurance performs particularly well in the first notice of loss, service interaction, repair process and settlement factors, according to J.D. Power.
J.D. Power Report Finds Automakers Are Spending Billions on Technologies Many Consumers Don’t Use
The report finds that at least 20 percent of new-vehicle owners have never used 16 of the 33 technology features measured.
