Trevor Lee, a group body and paint business manager for VW Group Ireland, recently told International Bodyshop Industry Symposium (IBIS) Ireland 2016 delegates how crucial it is to follow manufacturer repair guidelines.
In his session, “An OEM Market Approach,” Lee explored how VW Group Ireland approaches the collision repair industry with a resolute focus on quality – a bedrock of its approach to “lifelong customers.”
He went on to highlight how VW’s Irish data shows that 10 percent of vehicles per year undergo collision damage repair, of which 84 percent are repaired without reference to vehicle manufacturer guidelines and up to 40 percent are repaired using independent aftermarket parts.
A crash test video, which can be viewed below, highlights the stark difference between an appropriate and inappropriate repair – the inappropriate repair changing Euro NCAP ratings for the five-star Golf VII to a zero rating.
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