Why Your Shop Should Be Texting in 2018

Sponsored by Podium

Original air date: August 02, 2018

In this webinar, we will discuss how using messaging to augment your service will significantly boost your customer service, while vastly increasing revenue. We'll also give you tips and tricks for implementing a messaging strategy that works best for your business.

Speakers

  • Tyler Brunatti, Head of Auto Services, Podium
  • Brooke Grant, Product Marketing Manager, Podium
  • Jason Stahl, Editor, BodyShop Business

Click here to view the webinar!


Finding the Best Way to Manage Your Shop's Inventory

Sponsored by FinishMaster

Original air date: July 26, 2018

Inventory management is basic in concept, but when it comes to building and executing a plan it is easy to get overwhelmed. This webinar will cover why shops should use an inventory management system, how to find the right solution, and how to sustain a system once it is in place.

Speakers

  • Kassie Bonnell, Business Director, FinishMaster
  • Susan Guyer, Director of Marketing, FinishMaster
  • Jason Stahl, Editor, BodyShop Business

Click here to view the webinar!


Why Your Shop Needs an Omni-Channel Communication Strategy in 2018

Sponsored by Podium

Original air date: May 15, 2018

Shops that are winning are providing consumers with a number of different options to connect and drive them to the physical location, including text, web chat, email, phone, and others. Over the course of this webinar, we will discuss the typical customer journey and show you how an omni-channel strategy can improve the experience and drive more business.

Speakers

  • Brooke Grant, Product Marketing Manager, Podium
  • Tyler Brunatti, Head of Automotive Services, Podium
  • Jason Stahl, Editor, BodyShop Business

Click here to view the webinar!


The 5 Most Important Factors for Evaluating Your Paint & Materials Partner

Sponsored by FinishMaster

Original air date: April 19, 2018

No matter the size of your operation, the source of your materials makes a big difference to your shop's efficiency and your bottom line. Whether you've been using the same suppliers for years, or you frequently re-interview your vendors, this webinar will teach you how to find the best material source for your collision shop.

Speakers

  • Jason Stahl, Editor, Bodyshop Business

Click here to view the webinar!


Material Management: How to Improve Profit and Minimize Waste

Sponsored by TIM by RSG

Original air date: March 22, 2018

While it is often overlooked, material management has a direct influence on a shop’s bottom line. The optimum balance is achieved when a shop has what it needs, when it is needed. This webinar will equip you with knowledge on how you can take control of your materials, improve profit, and reduce spending.

Speakers

  • Brian Sutton, Account Manager, TIM by RSG
  • Jeff Russel, Sales Manager, D&A Distributing
  • Jason Stahl, Editor, BodyShop Business

Click here to view the webinar!


5 Reasons Why Online Reviews Directly Impact Your Shop's Bottom Line

Sponsored by Podium

Original air date: February 22, 2018

Online reviews are the new word of mouth. They play a significant role in how consumers ultimately find and choose your shop. In this webinar, we will cover how online reviews improve discovery by boosting your local SEO ranking, driving traffic to your storefront, and influencing purchase decisions. We’ll also identify ways that online reviews can impact the lifetime value of your customer and how you can use feedback from reviews to improve operations and drive efficiencies.

Speakers

  • Nico Dato, Vice President of Marketing, Podium
  • Tyler Brunatti, Director of Automotive Service Sales, Podium
  • Jason Stahl, Editor, BodyShop Business

Click here to view the webinar!


5 Ways to Retain Customers and Boost Service Revenue

Sponsored by Sponsored by Podium

Original air date: November 16, 2017

Phone and email are no longer a sufficient way to maintain contact and interact with your customers. Many of your customers are much more comfortable communicating via text or other messaging apps. Body shops that aren't catering to these differing communication preferences could be left behind. In this webinar, you will learn how using messaging will significantly boost your customer service while increasing revenue.

Speakers

  • Dustin Duvanich, Director of Automotive Service Sales, Podium
  • Matt Boyce, Director of Marketing, Podium
  • Jason Stahl, Editor, BodyShop Business

Click here to view the webinar!


How to Attract and Retain Customers Through Consistent Interaction

Sponsored by Podium

Original air date: August 23, 2017

In this presentation, you'll learn to identify key points in the body shop research experience where your customers are most open to influence so you can better engage with them. You'll also walk away with real clarity on the importance of interacting with the customer on their terms, and how increased interaction can provide valuable insights into improving your business.

Speakers

  • Nico Dato, Vice President, Podium
  • Dustin Duvanich, Automotive Services Director, Podium
  • Jason Stahl, Editor, BodyShop Business

Click here to view the webinar!


Compressed Air for Body Shops

Sponsored by Kaeser Compressors

Original air date: June 21, 2017

Learn best practices for compressed air systems in your body shop.  You'll learn about the components of a compressed air system, find out how you can keep energy costs in line, and how to prevent costly re-work from contaminants in your compressed air supply.

Speakers

  • Michael Camber, Marketing Services Manager, Kaeser Compressor
  • Neil Mehltrette, Engineering Manager, Kaeser Compressor
  • Jason Stahl, Editor, BodyShop Business

Click here to view the webinar!


Drive More Revenue For Your Shop by Boosting Your Online Reputation

Sponsored by Podium

Original air date: March 30, 2017

Word of mouth is your best form of marketing, and it’s especially important in today’s digital world. Learn how positive online reviews can help you increase word of mouth for your shop -- and ultimately drive more revenue. Find out how reviews impact your local search ranking, and pick up tips for collecting hundreds of reviews.

Speakers

  • Nico Dato, Vice President, Podium
  • Dustin Duvanich, Automotive Services Director, Podium
  • Jason Stahl, Editor, BodyShop Business

Click here to view the webinar!