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Good Communication Helps Ensure Happy Customers

Having a good customer communication plan helps ensure customers and insurers have an equal understanding of the repair process, what will and won’t be covered and the outcome for their vehicle.

ASE Provides Online Toolkit for Downloadable Communication Materials

The ASE online toolkit is a web portal for shops, techs and industry partners to access ASE marketing assets for use in their own communications materials.

More Than 11.2 Million Vehicles Will Be Equipped with V2X Communications in 2024, IHS Markit Says

More than 11.2 million light vehicles equipped with some form of Vehicle-to-Everything (V2X) system will be produced globally in 2024, representing 12 percent of the light vehicle fleet, according to IHS Markit.

Ford Tests Light Communication for Autonomous Vehicles

Ford researchers are now experimenting with “driverless” cars to test light-based communication with pedestrians to build trust, according to an article by Tech Radar.

CIECA Announces New Communications Specialist

The Collision Industry Electronic Commerce Association announced that Stacey Phillips, a 20-year veteran of communications and co-author of “The Secrets of America’s Greatest Body Shops,” was named their marketing and communications coordinator.

Cadillac to Expand Super Cruise, V2X Communications

Cadillac has announced plans to expand the rollout of Super Cruise, what it claims is the world’s first true hands-free driver assistance feature for the freeway, to be available on all Cadillac models beginning in 2020.

OSHA in Auto Body Shops: Respiratory Protection, Hazard Communication Are Most Frequently Cited Violations

When OSHA cites a collision repair facility for violating its safety and health standards, the culprit often is respiratory protection or hazard communication.

Communication with Employees: What the Best Auto Body Shops Are Doing

Start talking about business with your employees, tell them clearly where you are and where you would like to be. My bet is they’ll pitch in and help you make the goal. 

Robert Ferris Joins Axalta as Chief Communications Officer

As chief company spokesperson, Ferris will be responsible for developing and executing the internal and external communications strategy and will oversee the company’s global corporate social responsibility initiatives.

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U.S. Transportation Department Sets New Vehicle-to-Vehicle Communication Requirements

U.S. auto-safety regulators have mandated that new vehicles must communicate with each other through vehicle-to-vehicle (V2V) technology beginning in 2020, with the goal of increasing safety.