Editor's Notes: In the News...

Editor’s Notes: In the News…

CNN's special investigation left many feeling they didn't show a complete picture of the insurance claims, repair and parts procurement processes.

Like many others in the auto body industry, I was interested in watching CNN’s special investigation of the auto insurance industry that aired on Anderson Cooper 360 on Feb. 11. It aired at the end of the hour-long show, and it seemed like an eternity before it came. And when it was over, it was interesting to see the dozens of comments that lit up our Facebook page and website.

Some of those comments indicated that people felt the report did not show a complete picture of the insurance claims, repair and parts procurement processes. And I agree. After all, how could an 11-minute segment possibly provide a comprehensive picture of the vast and complex world of collision repair? Can you imagine if they had tried to touch on the overall automotive aftermarket, an even bigger universe than auto body? Maybe 60 Minutes should handle that.

That’s what I dislike about TV news versus print. On TV, stories are chopped into little bits with sensationalism thrown in for good measure. You can never get the whole story because they don’t spend enough time on it. In print, however, you have more space to fully delve into the issue and show both sides of the issue (although even that is tightening up these days). Then again, it seems people these days want more and more bite-sized news bits because attention spans are decreasing – a disturbing trend indeed.

Do the things that the report revealed happen? Yes, we know steering happens. And we know there are questionable parts out there. But just as it is unconscionable for insurer practices to put people back in unsafe cars, it is just as unconscionable for body shops to put people back in unsafe cars due to lack of training or cutting corners. The “insurer made me do it” defense will never hold up in court because the insurer will say they are only the payer of the claim, and the repairer is the repair expert whose hands touched the vehicle. That may be the ultimate lesson out of this.

You May Also Like

Snap-on Under Hoist Stands Save Techs Time

New UHS1500 and UHSL1500 eliminate the need for constant cranking.

Undercar service stands from Snap-on are uniquely designed to meet customer demand for an under hoist stand that saves valuable technician time. These game-changing stands are a lift above the rest with a release mechanism that quickly positions the saddle to adapt to various undercar components and resist turning, saving critical shop time.

BendPak’s Full-Rise Scissor Lift Perfect for Shops with Little Space 

SP-7XE scissor lift lays flat and raises a vehicle six feet with open center below.

AkzoNobel Launches New Primer for OEM Plastic Part Production

The multi-substrate nature of the new primer means there is no need to switch products in production, reducing complexity and increasing efficiency on the paint line.

BASF Partners with INEOS Automotive on Global Body and Paint Program

INEOS Automotive and BASF’s Coatings division have signed an agreement on global automotive refinish body and paint development.

HD Repair Forum Announces Dates and Location for Technical Training

The HD Repair Forum will be hosting technical training April 26-27, 2024 at the Hyatt Regency in Frisco, Texas.

Other Posts

Nebraska MSO Acquires Speidell Body Works

Eustis Body Shop has announced the addition of Speidell Body Works into its family of body shops throughout Nebraska.

WIN Announces Speakers, Programs for 2024 Conference

The conference, which this year is themed “Dream Out Loud,” will celebrate women in the collision repair industry.

AkzoNobel Announces Automotive & Specialty Coatings Leadership Changes

John Griffin, Dan Carranza and Dustin Warren have all seen changes to their roles in Automotive & Specialty Coatings and U.S. Vehicle Refinishes Sales.

Guess the Car and Win $50!

Give us your answer for this month’s Guess the Car and you might win $50!