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The Automotive Service Association (ASA) has been fielding
questions from collision repairers over the past several weeks about changes in
the Farmers Insurance Circle of Dependability agreements.
Changes that are raising questions include:
Language within the "Most Favored Customer"
area of the agreement
Annual employee background checks, which does not appear
to be reciprocal
Limited reimbursement for additional necessary duties
beyond the repair
Placement of insurer products
Usage of shop stalls by specialty vendors selected
specifically by Farmers
Required purchase and utilization of a specified
electronic audit tool
ASA is asking that repairers contact Denise Caspersen,
ASA’s Collision Division manager, at [email protected], if they have any
questions or concerns about their contracts with Farmers.