As part of the fact-gathering stage of the Automotive Service Association’s (ASA) research on State Farm’s pilot program using an electronic parts ordering application, ASA’s Collision Division Operations Committee recently interviewed Rob Cooper, CEO of PartsTrader LLC. Focusing on the repairer perspective, the interview questions were developed by the Operations Committee and address supplier selection, the order process and data privacy.
The information obtained as a result of these exchanges is fully reported in a document available on ASA’s website, www.ASAshop.org (Tools & Resources > State Farm Pilot Program). The downloadable report includes the questions posed by ASA and answers provided by Cooper during the interview, as well as information obtained following the call.
Discussions continue as ASA’s staff, volunteer leaders and collision members interview representatives from all parties related to the pilot.
“The facts and questions continue to be vital in the analysis of this pilot application," said Denise Caspersen, ASA Collision Division manager. "The engagement of ASA’s volunteer collision leadership with PartsTrader and others on behalf of the repairer is essential. The Q&A from this interview demonstrates the serious tone of ASA’s membership toward data privacy and supplier relationships.”
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