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Assured Performance has announced the appointment of Mike Miller as national director of certified network development. He will be developing and managing Assured Performance’s national network of on-site business analysts, business coaches and body shop inspector-auditors.
Miller has 27 years of experience serving the insurance and collision repair industries. His career began in the insurance arena, helping to start up and manage a direct repair program. He then moved
to the shop world, becoming a shop manager. Later, he became an I-CAR instructor and eventually regional manager and zone manager. For the past several years, he has been I-CAR’s national field support manager, responsible for developing and managing the I-CAR instructor network. He has been instrumental in course development, network management and training more than 450 part-time instructors and more than 2,000 volunteers. He also served as a captain in the U.S. Army.
“We are very proud to have Mike’s proven management capabilities added to our team,” said Scott Biggs, CEO of Assured Performance. “He is exactly the kind of leader and technical expert we need to refine and improve our business development and on-site inspection capabilities, strengthening our national certified repair network of dealer and independently-owned body shops. He also provides a natural liaison with I-CAR, an organization with which we work closely.”
The certified body shop network managed by Assured Performance is projected to reach more than 1,500 total shops by year’s end, and more than 2,500 by year-end 2015.