Atlanta Will Host Sherwin-Williams' 'Achieving Service Excellence' Program - BodyShop Business
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Atlanta Will Host Sherwin-Williams’ ‘Achieving Service Excellence’ Program

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Atlanta has been selected as the site of the next Sherwin-Williams Automotive Finishes A-Plus Network University EcoLean Suite of Training Course Offerings, featuring the "Achieving Service Excellence" course. The event will be held Oct. 18, 2012 at the company’s Atlanta Training Center.

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The "Achieving Service Excellence" program is designed to provide shop owners, production managers, customer service representatives and estimators the skills, knowledge and tools necessary to improve their collision center’s quality, production and output by focusing on the right types of customer service.

“Lean collision repair shops – and those that utilize the right methods of customer service – are able to reduce internal costs and raise their level of CSI and output quality. This two-fold result often helps them gain a competitive advantage in their respective markets,” says Troy Neuerburg, manager of marketing business services at Sherwin-Williams Automotive Finishes.
 
The "Achieving Service Excellence" course will discuss the following topics:

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•    How to become more profitable with a customer-focused strategy
•    How to establish a proven method for providing each customer with value
•    How to build a strong brand based on customer service excellence
•    How to improve efficiency and effectiveness of your customer service staff
•    Identifying service excellence professionals in and out of your organization
•    Explaining driving factors behind the experiential service economy


More information:

To register online for the upcoming event, visit www.sherwin-automotive.com/en/Events.aspx.

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