AudaExplore, a leading data-driven solution provider to insurance carriers, repairers, dealerships and fleet owners, has announced that it has signed an agreement to provide its Driver Experience and Repair Platforms to MAACO Collision Repair & Auto Painting to enhance MAACO’s customer experience and operational efficiency as it continues to expand into new markets throughout North America.
Customized specifically for MAACO’s franchisee owners, AudaExplore’s Driver Experience and Repair Platforms are designed to deliver unique customer moments and increase shop productivity through:
- Empowering customers via mobile devices to gain visibility into the entire paint and repair process
- Improving productivity and generating accurate estimates faster
- Easily managing all aspects of the repair and paint workflow – from tracking sales and cycle time to managing employee productivity and parts efficiency.
“We are excited about our partnership with AudaExplore,” said Jose Costa, president, MAACO. “Their state-of-the-art technology will help our franchisees streamline operations and enhance the overall customer experience. As ‘North America’s Bodyshop’ for more than four decades, we are committed to leading the industry with new technology, quality products and providing the best service to our customers.”
MAACO currently operates 450 auto painting and collision repair shops in the U.S. and Canada. AudaExplore says that by using its Driver Experience and Repair Platforms, MAACO shops are equipped with significantly more actionable and real-time operational data, resulting in positive gains in shop efficiency for franchisees,and a more satisfying paint and repair experience for their customers.
“The collision repair market is highly competitive, so the quality of data – whether it’s an estimate or employee productivity rate – plays an advantageous role,” said Gordon Henderson, VP of collision repair solutions, AudaExplore. “By offering improved visibility into its shops operation and delivering applications that create a differentiated customer experience, AudaExplore’s solutions enable the company to adapt and grow efficiently. We look forward to building out our partnership with MAACO and help the company achieve its expansion goals.”
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